Anthony Montalvo
Bordentown,NJ
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Associate
Staples
07.2019 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
Intern
Garden State Barbell
01.2023 - 05.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Supported with creating project marketing materials to promote services.
- Provided front desk duties for Power Lifting Gym by greeting customers, verifying membership, answering questions, and managing payments.
- Assisted with building and equipment maintenance.
- Assisted trainers with client appointments
Receptionist
Team85 Fitness & Wellness
07.2017 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with coordination of events such as summer camp, birthday parties and in-house programs.
- Set up and breakdown gym equipment.
Education
Bachelor of Science - Exercise Science
Rowan University
Glassboro05.2023
Skills
- Program Support
- Preparing Reports
- Management Support
- Data Entry
- Workplace Safety
- Event Coordination
- Client Engagement
- Verbal and Written Communication
- Sales Expertise
- Creative Problem Solving
Timeline
Intern
Garden State Barbell
01.2023 - 05.2023
Associate
Staples
07.2019 - Current
Receptionist
Team85 Fitness & Wellness
07.2017 - 08.2022
Bachelor of Science - Exercise Science
Rowan University