ANTHONY MONTERO
Pembroke Pines,FL
Summary
Eager and adaptable professional transitioning into the HVAC field with a strong dedication to continuous improvement and customer satisfaction. While new to HVAC, I bring a wealth of experience in customer service, adept at understanding and addressing customer needs with a proactive and empathetic approach. Committed to surpassing expectations, I am willing to invest extra time and effort to ensure quality service delivery and uphold the positive reputation of the company. Equipped with strong conflict resolution skills and a passion for learning, I am poised to excel in the HVAC industry by leveraging my customer-centric mindset and enthusiasm for personal and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Support Associate
Burberry Outlet
11.2019 - 07.2020
- Support to the sales team
- Direct customer service
- Troubleshooting
- Generation of sales report to the store management team
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
Head Cashier
The Home Depot Inc
02.2022 - 06.2022
- Supervision of personnel in the cashier area
- Cash management and collection
- Management and resolution of incidents with clients
- Verification of identities in the transaction area
- Helped customers complete purchases, locate items, and join reward programs
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Field Service Technician
Pentair - Kens Beverage
06.2023 - 08.2023
- On-site and off-site installation, repair, maintenance, and test tasks
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Followed safety procedures to avoid injuries in the field
- Operated hand tools and power equipment according to company safety procedures
- Responded quickly to emergency maintenance requests for timely on-call support
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2019
Heating Ventilation And Air Conditioning - HVAC
Sheridan Technical College
Hollywood, FL08.2024
Skills
- Professional and Courteous
- Problem-Solving
- Teamwork and Coordination
- Customer Service Excellence
- Technical Support
Certification
EPA 608 Universal Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Technician
Pentair - Kens Beverage
06.2023 - 08.2023
Head Cashier
The Home Depot Inc
02.2022 - 06.2022
Sales Support Associate
Burberry Outlet
11.2019 - 07.2020
High School Diploma -
Everglades High School
Heating Ventilation And Air Conditioning - HVAC
Sheridan Technical College
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