Anthony Mwafulirwa
Lynnwood,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Observant professional with successful background delivering heartfelt care to residents. Compassionate and service-oriented individual well-educated in medication administration and schedule management. Outstanding knowledge of first aid and CPR.
Compassionate Elderly Caregiver known for productivity and efficiency in task completion. Skilled in personalized care planning, medication management, and companionship, ensuring comfort and safety of clients at all times. Excel in communication, patience, and empathy, leveraging these soft skills to connect with clients and provide exceptional care tailored to individual needs.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Amazon
Seattle, Washington
05.2025 - Current
- Assisted customers with inquiries and resolved issues promptly and efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Processed orders, returns, and exchanges using internal systems accurately.
Medtech/Caregiver
Gencare lifestyle
Lynnwood, Washington
01.2023 - 03.2025
- Prepared and processed patient samples for laboratory testing.
- Operated medical laboratory equipment following safety protocols.
- Assisted in maintaining inventory of medical supplies and reagents.
- Assisted with daily living activities for elderly clients.
- Administered medications according to care plans.
- Monitored health conditions and reported changes to healthcare providers.
- Provided companionship and emotional support to clients.
- Assisted in mobility and transportation for appointments or outings.
- Maintained a clean and safe living environment for clients.
- Collaborated with family members to address care needs and concerns.
- Documented care activities accurately in client records.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed strong relationships with clients based on trust and respect.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Respected the privacy, dignity and confidentiality of each client served.
- Followed care plan and directions to administer medications.
- Administered medications according to physician instructions.
Medtech/Caregiver
Edmonds landing retirement home
Edmonds, Washington
03.2022 - 12.2024
- Collaborated with healthcare teams to ensure proper medication management plans.
- Educated residents about their medications and answered related questions effectively.
- Completed day-to-day duties accurately and efficiently.
- Assisted with daily living activities for elderly clients.
- Administered medications according to care plans.
- Monitored health conditions and reported changes to healthcare providers.
- Provided companionship and emotional support to clients.
- Assisted in mobility and transportation for appointments or outings.
- Maintained a clean and safe living environment for clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
Education
Bachelor of Arts - Purchasing And Supply
University of Malawi
Zomba, Southern 09.2010 - 12.2014
Nkhata Bay Secondary School
Nkhata Bay, NorthSkills
- Customer service
- Product knowledge
- Order processing
- Issue resolution
- Health monitoring
- Medication administration
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Emotional support provision
- Time management
- Verbal and written communication
- Active listening
- Problem resolution
Languages
English
Full Professional
Certification
- HCA
- Food handlers card
- CPR/first aid
- Dementia certificate
- Nurse delegation certificate
- Diabetes certificate
Affiliations
- Reading
- Going out
- Road trips
- Church going
- Playing pool and darts
Timeline
Customer Service Representative
Amazon
05.2025 - Current
Medtech/Caregiver
Gencare lifestyle
01.2023 - 03.2025
Medtech/Caregiver
Edmonds landing retirement home
03.2022 - 12.2024
Bachelor of Arts - Purchasing And Supply
University of Malawi
09.2010 - 12.2014
Nkhata Bay Secondary School