Anthony Navarro
San Antonio,TX
Summary
Accomplished in delivering great customer service and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing performance. Motivational leader skilled at building relationships with customers, employees, and senior management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
South Texas Blood and Tissue
06.2024 - Current
- Enhanced Donor experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with Donors, staff and clinical personnel to build trust and camaraderie.
Medical Courier
LabCorp
03.2023 - 01.2024
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies for clinics
- Reconciled car mileage to maintain accurate records
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Properly documented all specimens received and delivered
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
Transit Bus Driver
VIA
03.2015 - 12.2021
- troubleshoot and fix minor vehicle issues
- Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
- Experience with a variety of vehicle types, such as cars, trucks, limos and delivery vans
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
Sales Associate
James Avery
01.2014 - 01.2015
- Responsible for leading company metrics such as daily sales goals and conversion
- Collected email and personal information form customers for future communications and warranty purposes
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
Education
University of Texas at San Antonio
Poteet High School
Skills
- Bilingual
- Account Analysis
- Venipuncture
- Sample and specimen collection
- HIPAA compliance
- Strong communication skills
- Exceptional customer service
- Route planning
- Adaptable scheduling
- Customer relations skills
- Guest relations
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Passenger Endorsement (P) - [State] Department of Motor Vehicles.
- Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Phlebotomist
South Texas Blood and Tissue
06.2024 - Current
Medical Courier
LabCorp
03.2023 - 01.2024
Transit Bus Driver
VIA
03.2015 - 12.2021
Sales Associate
James Avery
01.2014 - 01.2015
Poteet High School
University of Texas at San Antonio
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