Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Anthony Navarro Fonseca

Sr Network And Cloud Engineer
San Vito

Summary

A self-driven and results-oriented networking professional with over 11 years of industry experience, defined by a dedication to continual learning, deep problem-analysis skills, and strong technical background. Excels at deploying and maintaining complex IT systems, providing exemplary planning, communication, and technical leadership.

In client and project management roles, draws on excellent interpersonal abilities to consistently demonstrate a bias for action while prioritizing customer and business needs. Comfortable navigating ambiguous scenarios, driven to deliver innovative solutions that address evolving requirements. Known for a steadfast commitment, consistently prioritizing customer satisfaction and driving measurable results.

Overview

12
12
years of professional experience

Work History

Technical Account Manager

Amazon
04.2022 - Current
  • Develop Strategic Support Plans based on client goals, leveraging company services to achieve targeted business outcomes
  • Build solutions, provide technical guidance, and advocate for customers account teams
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  • Develop trusting relationships with customers, understanding their business needs and technical challenges
  • Drive technical discussions regarding incidents, trade-offs, and risk management through technical acumen and customer obsession

Senior Network Engineer

Sungard Availability Services LP
10.2017 - 04.2022
  • Troubleshoot complex production impacting network issues involving multiple technologies and provide solutions to restore services in given SLAs
  • Collaborated and communicated with internal/external teams until incident resolution
  • Planned and executed changes to support customer and internal network environments
  • Performed Root Cause Analysis for critical issues and apply recommended fixes

Cisco Server Virtualization Engineer

Sykes Enterprises, Incorporated
01.2014 - 10.2017
  • Provided daily support to customers worldwide on issues related to UCS B and C platforms, hardware failures, crashes, performance, LAN connectivity, and VMware VSS/VDS installation/configuration

Intel Technical Support L2 (TS2)

Sykes Enterprises, Incorporated
01.2013 - 01.2014
  • Efficiently provided high-quality and accurate resolutions to customers under stipulated policies and procedures
  • Offered technical support and troubleshooting with an advanced level of complexity for Intel hardware products

Education

Pursuing Bachelor Degree - Computer Software Engineering

Universidad Técnica Nacional
Virtual
05.2001 -

AWS - Solutions Architect

Certified
05.2001 -

Cisco - Certified Specialist - Security Core

Computer And Information Systems Security
05.2001 -

Cisco - Routing And Switching

CCNP
05.2001 -

Cisco - Security, System, Networking, &LAN/WAN Management

CCNA Security
05.2001 -

Cisco - Routing And Switching

CCNA
05.2001 -

Skills

Software Development

AWS

Networking

VOIP

Routing Protocols

Network Security

Cloud computing

Cisco

Decision-Making

Project Management

Computer Science

Interpersonal Skills

Communication

Project Plans

Strategic Support Planning

Project Management

Project Documentation

Cloud Computing

Technical Project Manager

Languages

English
Spanish

Additional Information

  • Able to adapt to rapidly evolving processes and manage deployment projects, ensuring seamless and timely execution in startup environments.
  • Develop strategic support plans tailored to client goals, leveraging company services to achieve targeted business outcomes.
  • Proficient in AWS cloud services such as EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, and IoT.
  • Provide training, create budgets, offer cost optimization recommendations, and conduct strategic business reviews.
  • Extensive experience configuring and troubleshooting security for a large enterprise network, including routers, switches and firewalls.
  • Install, configure, and troubleshoot Cisco security technologies like ASA, VPN, and AnyConnect.
  • Knowledgeable in TCP/IP, routing protocols (OSPF, RIP, EIGRP, BGP), and layer 2 technologies.

Timeline

Technical Account Manager

Amazon
04.2022 - Current

Senior Network Engineer

Sungard Availability Services LP
10.2017 - 04.2022

Cisco Server Virtualization Engineer

Sykes Enterprises, Incorporated
01.2014 - 10.2017

Intel Technical Support L2 (TS2)

Sykes Enterprises, Incorporated
01.2013 - 01.2014

Pursuing Bachelor Degree - Computer Software Engineering

Universidad Técnica Nacional
05.2001 -

AWS - Solutions Architect

Certified
05.2001 -

Cisco - Certified Specialist - Security Core

Computer And Information Systems Security
05.2001 -

Cisco - Routing And Switching

CCNP
05.2001 -

Cisco - Security, System, Networking, &LAN/WAN Management

CCNA Security
05.2001 -

Cisco - Routing And Switching

CCNA
05.2001 -
Anthony Navarro FonsecaSr Network And Cloud Engineer