Anthony Ngangmi

Results-driven problem solver, with experience working with ERP systems and software applications in both Healthcare and Finance sectors. Knowledge of SQL Server, SSRS, and SSIS. Constantly working with and managing databases. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

• Comptia A+, Comptia, 02/10/22
• AZ-900, Microsoft, 05/01/23

• Covius LLC, Application Support Analyst, 10/01/22, Present, Ensuring availability of applications for Internal and External Users. Perform releases to install, configure, troubleshoot, and maintain proprietary applications in all environments. Monitoring existing systems and providing pro-active support for enterprise systems. Interacting with Operations team to promptly resolve issues. Developed SQL (DDL,DML) statements using dynamically generated SQL. Provided knowledgeable and technical assistance to team in the configuration, operation and management of database security principals. Updating software licenses and certificates.
• Oracle Cerner, Kansas, Missouri, Solution Analyst, 04/01/22, 10/01/22, Oversee SQL queries to recover detailed information from database tables. Hold full accountability for executing routine and preapproved changes to client domains. Examine front-end applications by collecting key data, observing end users, and testing workflows. Deliver first-rate technical assistance to the customer in a tier 1 call-centered environment. Conduct troubleshooting investigations by taking log files, interrogating tables, and updating database fields and servers. Ensured accurate diagnosis, escalation, and resolution of client issues by using analysis and troubleshooting tools. Succeeded in enhancing the performance of the team by 25%.
• Per Scholas, Philadelphia, Desktop Support, 11/01/21, 03/01/22, Assessed systems and offered recommendations to clients on system upgrades and changes. Achieved bottom line results by recognizing causes and suggesting cost-effective solutions. Built synergies with managers and end user to assess system requirements and troubleshoot go to “IT Guy” problems. Rendered keen eye for details to manage tickets from Tier I. Met needs of the end user by identifying, analyzing, and determining computer, equipment, and hardware/software issues and faults for physical and virtual servers. Raised profit as well as assured optimum client satisfaction by using technical skills.