Anthony O'Brien
Malvern,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Inventory Specialist
Best Buy
08.2016 - Current
- Provided exceptional customer service, earning a 90% satisfaction rating based on customer feedback surveys.
- Achieved consistently high sales performance, exceeding monthly targets through effective customer engagement and upselling strategies.
- Demonstrated product features and benefits effectively resulting in an increase in add-on sales.
- Consolidated monthly sales data from PowerBI, organizing and formatting it in Excel to ensure clarity and accessibility for team members.
- Participated in weekly sales meetings, contributing insights and strategies that improved team performance and morale.
- Managed inventory levels to ensure product availability and accuracy, reducing stock discrepancies by 15% each quarter.
- Resolved customer complaints and concerns promptly, achieving a high issue resolution rate and enhancing customer retention.
- Acted as a mentor to junior sales associates, providing ongoing support and guidance to foster their professional development.
- Designed and implemented customized membership tracking system in excel to track membership registrations.
Finance and Marketing Associate
Creative Financial Services
07.2023 - 01.2024
- Observed and assisted Senior Advisors to gain in-depth knowledge and practical experience in client acquisition and cross-selling to existing clients.
- Initiated contact with prospective clients, documented meeting discussions, and coordinated comprehensive summaries outlining action items and future plans.
- Leveraged client lists provided by channel partners to cross sell financial planning and insurance solutions.
Education
Bachelor of Science - Finance
West Chester University of Pennsylvania
West Chester, PA05.2020
High School Diploma -
Methacton High School
Eagleville, PA05.2016
Skills
- Exceptional Customer Service
- Teamwork
- Critical Thinking
- Excellent Communication Skills
- Computer Proficiency
- Strong Work Ethic
- Time Management
- Organizational Skills
Certification
- Life, Accident and Health Insurance License - 12/06/2022
- Securities Industry Essentials (SIE) Exam - 01/20/2023
- FINRA Series 7 - 05/31//2023
- FINRA Series 66 - 08/08/2023
Timeline
Finance and Marketing Associate
Creative Financial Services
07.2023 - 01.2024
Sales and Inventory Specialist
Best Buy
08.2016 - Current
Bachelor of Science - Finance
West Chester University of Pennsylvania
High School Diploma -
Methacton High School