Luis Calderón Welman
Miramar,FL
Summary
Dynamic sales professional with a proven track record at autoparts, excelling in customer service and relationship building. Demonstrated expertise in cash handling and inventory management, driving significant improvements in sales and customer satisfaction. Adept at problem-solving and training staff, fostering a collaborative environment for success.
wholesale and retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
15
15
years of professional experience
Work History
Sales Associate
AIL
08.2018 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Auto Parts Manager
Inverlac 2013
02.2013 - 11.2018
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Developed strong relationships with clients and vendors, fostering long-term partnerships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
Auto Parts Manager
Autorepuestos RAZ
08.2009 - 12.2012
- Streamlined order processing for faster customer service and increased client satisfaction.
- Implemented quality control measures to ensure only top-quality products were sold to customers.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
Education
Electrical Engineering
UBA
Maracay Venezuela07-2007
Skills
- Customer service
- Problem-solving
- Multi-tasking strength
- Relationship building
- Exceptional customer service
- Cash handling
- Stocking and receiving
- Conflict resolution
- Sales expertise
- Product sales
- Sales strategies
- Retail store operations
- Sales training
- Inventory tracking
- Cold calling
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Sales Associate
AIL
08.2018 - 04.2024
Auto Parts Manager
Inverlac 2013
02.2013 - 11.2018
Auto Parts Manager
Autorepuestos RAZ
08.2009 - 12.2012
Electrical Engineering
UBA
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