- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Quality time with family and friends
- Golfing as much as possible
- Going out with friends
- Watching sports
Anthony Otis
Syracuse,NY
Summary
Dynamic professional with a detail-oriented mindset and strong negotiation skills, experienced at Chris Otis State Farm Insurance Agency. Proven track record in enhancing client satisfaction and managing social media for increased engagement. Adept at multitasking and building lasting client relationships, ensuring efficient operations and compliance in a fast-paced environment. Have experience in sales and customer satisfaction, when working and installing at Mikes TV and Appliances. Learned time management and a lot of attention to detail when managing and helping run the pro shop at the Links at Erie Village.
Overview
2
2
years of professional experience
Work History
Agent Assistant
Chris Otis State Farm Insurance Agency
Liverpool, NY
10.2024 - Current
- Managed client inquiries and provided comprehensive support for policy-related questions.
- Assisted in preparing insurance quotes, ensuring accuracy and compliance with industry regulations.
- Coordinated appointment scheduling for clients, optimizing daily operations and enhancing service delivery.
- Developed and maintained organized filing systems for client records, improving retrieval efficiency.
- Supported marketing initiatives by updating social media platforms and crafting promotional materials.
- Upheld confidentiality standards while managing sensitive information related to properties or client personal data.
- Managed social media accounts to increase brand visibility and engagement among prospective clients.
- Fostered positive relationships with clients, vendors, and colleagues through professional communication skills both in-person and via correspondence.
- Enhanced client satisfaction by providing timely and efficient assistance to agents in their daily tasks.
- Assisted in closing deals effectively by gathering necessary documentation from all involved parties.
Sales Associate and Installer
Mikes TV and Appliances
Syracuse, NY
10.2023 - 07.2025
- Assisted customers in selecting appliances, providing product knowledge and recommendations. Was on main installation team and experienced many different jobs and sites.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels, ensuring product availability and accuracy in stock records.
- Collaborated with team members to maintain a clean and organized sales floor.
- Trained new associates on store policies, procedures, and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Pro Shop Manager
The Links at Erie Village
Syracuse, NY
09.2024 - 06.2025
- Managed daily operations of pro shop, ensuring efficient customer service and inventory management.
- Coordinated special events and tournaments, fostering community engagement and participation in golf activities.
- Maintained equipment and supplies, ensuring optimal functionality for customer use and satisfaction.
- Established a welcoming atmosphere within the shop by fostering positive interactions between staff members and customers alike.
- Assisted customers with their needs while offering professional advice on equipment selection based on individual preferences.
- Maintained accurate financial records, managing budgets and ensuring fiscal responsibility at all times.
- Utilized point-of-sale systems effectively for accurate transactions while maintaining strict security protocols to prevent theft or fraud incidents among customers.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Business Marketing And Analytics
Le Moyne College
Syracuse, NY05-2028
High School Diploma -
Fayettville Manlius High School
Manlius, NY06-2023
Skills
- Effective multitasking
- Detail-oriented mindset
- Client relationship building
- Time management expertise
- Strong negotiation
- Marketing
- Customer service
- Attention to detail
- Phone and email etiquette
- Conflict management
Interests
Timeline
Agent Assistant
Chris Otis State Farm Insurance Agency
10.2024 - Current
Pro Shop Manager
The Links at Erie Village
09.2024 - 06.2025
Sales Associate and Installer
Mikes TV and Appliances
10.2023 - 07.2025
Bachelor of Science - Business Marketing And Analytics
Le Moyne College
High School Diploma -
Fayettville Manlius High School