Anthony Paganelli
Crown Point,IN
Summary
Dynamic, highly competitive sales professional, skilled in client needs analysis and account management. Proven track record in cross-selling insurance products, achieving sales targets while fostering client loyalty through empathetic service under high pressure scenarios. Proficient in CRM software, effectively managing client interactions to enhance retention and drive business growth.
Overview
4
4
years of professional experience
Work History
Insurance Agent
State Farm
Beecher, IL
10.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated clients on policy features, benefits, and coverage options to enhance understanding.
- Developed strong relationships with clients, fostering trust and loyalty through consistent follow-up.
- Cross-sold insurance products (Life Insurance) to existing clients to reach sales targets.
- Utilized CRM software to track client interactions and maintain accurate records.
- Experience in existing clients sales and outbound calling to new untapped business opportunities.
- Maintained 50+ applications for car/home/life insurance monthly.
- Demonstrated the ability to manage workflow and maintain sales targets in a high performance oriented office.
General Management Intern
Kube Sports Complex
Hammond, IN
05.2022 - 11.2022
- Coordinated daily operations and scheduling for sports events to enhance guest experience.
- Assisted in inventory management, ensuring accurate tracking of equipment and supplies.
- Developed training materials/schedule outlines for new interns, improving onboarding efficiency and knowledge retention.
- Analyzed customer feedback to identify service improvement areas and implemented actionable strategies.
Education
Bachelor of Science - Business Management
Purdue University
Hammond, IN05-2023
Skills
Client needs analysis
Selling with empathy
Account management
Prospective client identification and acquisition
Cold calling
CRM software proficiency
Client retention
Professionalism and ethics
Accomplishments
- Achieved high performance bonus after working 54-60 hours a week for 3 months to hit benchmark.
- National E-Sports competitor for Purdue University Northwest.
- Former Vice President of the Purdue University Marketing Association.
Timeline
Insurance Agent
State Farm
10.2024 - Current
General Management Intern
Kube Sports Complex
05.2022 - 11.2022
Bachelor of Science - Business Management
Purdue University