- Travel, experiencing new cultures, and meeting new people
- Enjoy trying new restaurants and also cooking at home (sous chef of course) with my fiancée
- Sports: I enjoy watching a sporting event whether that's a Tulsa Driller's baseball game, an FC Tulsa soccer match, or a soccer game at the Indian Springs Soccer Complex in Broken Arrow for one of my nieces
- Spending time outdoors with our Golden Retriever
Anthony Paliotta
Coweta,OK
Summary
Experienced professional in the automotive service industry, recognized for strong multitasking abilities and organization. Committed to delivering exceptional customer service and reducing client complaints through meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Service Advisor
Jim Norton Chevrolet
Broken Arrow, OK
04.2019 - Current
- Advised customers on service options, ensuring clarity and satisfaction throughout the process.
- Coordinated service schedules for technicians, optimizing workflow and minimizing wait times.
- Addressed customer inquiries and concerns, providing timely resolutions to enhance overall experience.
- Streamlined service processes, improving efficiency and reducing turnaround times for vehicle repairs.
Detail Technician
Tulsa Hyundai
Tulsa, OK
04.2018 - 03.2019
- Conducted thorough inspections of vehicles, identifying defects and ensuring adherence to quality standards.
- Performed detailed cleaning and preparation of vehicles for delivery, enhancing customer satisfaction.
- Utilized advanced detailing techniques to restore vehicle appearance, improving overall presentation and value.
- Collaborated with service team to coordinate workflow, optimizing efficiency in vehicle preparation processes.
Detail Technician
Suburban Chevrolet
Claremore, OK
09.2016 - 03.2018
- Enhanced vehicle appearance by performing thorough detailing and cleaning tasks.
- Reduced client complaints by consistently meeting or exceeding quality standards in all completed work.
- Supported a positive work environment with strong communication skills and proactive problem-solving abilities.
Education
No Degree - General Studies
Tulsa Community College
Tulsa, OKHigh School Diploma -
Jenks High School
Jenks, OK06-2011
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Strong work ethic
- Excellent communication
- Goal-oriented mindset
Accomplishments
- Received Mark of Excellence Award from GM for 2 consecutive years for meeting sales volume goals, achieving excellent customer service, and completing mandated training
- Developed and mentored 2 Service Cashiers into Service Advisors
- Cultivated and managed long-term relationships with many customers (business and individual) with satisfaction, retention, and increased revenue as my goal
Interests
Timeline
Service Advisor
Jim Norton Chevrolet
04.2019 - Current
Detail Technician
Tulsa Hyundai
04.2018 - 03.2019
Detail Technician
Suburban Chevrolet
09.2016 - 03.2018
No Degree - General Studies
Tulsa Community College
High School Diploma -
Jenks High School