Anthony Pamintuan
Summary
Creative & experienced professional with a proven track record in customer service and leadership. Excelled in enhancing customer satisfaction and streamlining operations, achieving top call center metrics. Skilled in professional communication and problem-solving, adept at leading teams to exceed goals through innovative solutions and effective collaboration.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Baker Home Energy
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Energy Consultant
Sunrun
04.2021 - 11.2022
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Negotiated favorable contracts with utility providers, securing cost savings for clients.
Warehouse Supervisor
REN Athletics
10.2017 - 04.2021
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
Massage Therapist
Self-employed
07.2014 - 04.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Holistic Health Practitioner - Massage Therapy & Holistic Health
Healing Hands School of Holistic Health
Escondido, CA07.2014
Skills
- Customer Service
- Data Entry
- Professional Communication
- Leadership
- Teamwork and Collaboration
- Goal-Oriented
- Problem Solving
Timeline
Customer Care Representative
Baker Home Energy
08.2023 - Current
Energy Consultant
Sunrun
04.2021 - 11.2022
Warehouse Supervisor
REN Athletics
10.2017 - 04.2021
Massage Therapist
Self-employed
07.2014 - 04.2017
Holistic Health Practitioner - Massage Therapy & Holistic Health
Healing Hands School of Holistic Health
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