Anthony Pamintuan
Summary
Creative & experienced professional with a proven track record in customer service and leadership. Excelled in enhancing customer satisfaction and streamlining operations, achieving top call center metrics. Skilled in professional communication and problem-solving, adept at leading teams to exceed goals through innovative solutions and effective collaboration.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Baker Home Energy
Escondido, CA
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Energy Consultant
Sunrun
San Diego, CA
04.2021 - 11.2022
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
- Negotiated favorable contracts with utility providers, securing cost savings for clients.
Warehouse Supervisor
REN Athletics
Vista, CA
10.2017 - 04.2021
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
Massage Therapist
Self-employed
San Marcos, CA
07.2014 - 04.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Holistic Health Practitioner - Massage Therapy & Holistic Health
Healing Hands School of Holistic Health
Escondido, CA07.2014
Skills
- Customer Service
- Data Entry
- Professional Communication
- Leadership
- Teamwork and Collaboration
- Goal-Oriented
- Problem Solving
Timeline
Customer Care Representative
Baker Home Energy
08.2023 - Current
Energy Consultant
Sunrun
04.2021 - 11.2022
Warehouse Supervisor
REN Athletics
10.2017 - 04.2021
Massage Therapist
Self-employed
07.2014 - 04.2017
Holistic Health Practitioner - Massage Therapy & Holistic Health
Healing Hands School of Holistic Health