ANTHONY PARKER
Aurora,IL
Summary
Highly motivated and results oriented manager/customer service professional with proven ability to meet individual and team goals. Excellent communication skills, effective at fostering positive relationships with customers & coworkers. Ability to work under pressure at a fast pace, continuing to provide superior results.
15 years of Collection Customer Service experience in various areas of consumer lending business High level understanding of the GSE portfolio Adept at financial negotiations,Problem solving and decision making in teams Skilled at educating others. Successful at building and maintaining beneficial relationships Proficient in 10 key and Microsoft Office. Competent professional who effectively deals with change and shifting priorities diligence with Cash balancing, reconciliation, underwriting experience for mortgages , personal loans, commercial & legal. Highlighting Exemplary skill in resolving billing disputes, providing excellent customer service and payment resolution. Recognized & Awarded for effective leadership and consistent achievement of team objectives & target goals.
Overview
23
23
years of professional experience
Work History
Legal Collections Officer
Blitt & Gaines
Vernon Hills, IL
01.2021 - Current
- Maintained comprehensive records of all collection activities, facilitating data analysis for future improvements in strategies.
- Implemented creative payment options for clients experiencing financial hardship, promoting successful debt resolution without resorting to legal action when possible.
- Monitored compliance with state and federal regulations, minimizing risk of penalties or sanctions from regulatory agencies.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments involved in debt recovery efforts.
- Exceeded performance targets consistently through strategic planning and execution of effective collection campaigns.
- Ensured timely reporting of collection activities to management, supporting informed decision-making processes related to financial goals.
- Supported company growth by maintaining low levels of bad debt through diligent monitoring of credit exposure and proactive pursuit of delinquent accounts.
Account Specialist II, Collections
BMO Harris Bank N.A.
02.2013 - Current
- Currently work in a fast paced collection call center environment
- Answer & place collection calls, negotiate payments arrangements to reduce delinquency
- Extensive collection knowledge on 1st & 2nd mortgages, HELOC, auto loans, small business & credit cards
- Knowledgeable & experienced working investor loans/mortgages for Freddie Mac & Fannie Mae
- Train & coach up new hires & seasoned agents
- Reliable & frequently assigned to work on special projects & reports by the management team
- Process & approve hardship applications for auto loans & credit cards accounts, review for positive cash flow, communicate application decision at the time of call with customer
- Document & update system of record with required information and customer conversations.
Branch Manager
CitiFinancial
04.2001 - 03.2012
- Managed and trained a team of 12 direct reports
- Advised and trained employees to adhere to the guidelines according banks policy
- Assisted with operational compliance
- Processed loan application, underwrote 1st & 2nd mortgages & personal loans
- Responsible for entire loan process from loan initiation to closing, executed & participated in loan closings
- Successfully generated new business upsold loan products via leads & cold calling
- Performed thorough review of credit loan applications, analyzed credit reports, and income documents to determine credit worthiness, analyzed & calculated LTV & DTI ratios
- Calculated multiple sources of income, (payroll, social security, pension and self-employed income
- Ordered, reviewed and analyzed title searches and appraisals
- Recognized needs of the customers and developed internal and external business opportunities.
Education
Skills
- Debt recovery
- Legal knowledge
- Assertiveness
- Documentation expertise
- Goals and performance
- Relationship Building
- Call center experience
- Account Reconciliation
- Outbound Calling
- System Maintenance
- Conflict resolution techniques
- Proficiency in Excel
- Risk Management
- Performance Improvements
- Credit and collections
- Negotiation and Resolution
- Analytical and Critical Thinking
- Pleasant Telephone Demeanor
- Fair Debt Collections Practices
- General Ledger
- Payment Processing
- Debt Repayment Negotiation
References
Available upon request
Timeline
Legal Collections Officer
Blitt & Gaines
01.2021 - Current
Account Specialist II, Collections
BMO Harris Bank N.A.
02.2013 - Current
Branch Manager
CitiFinancial
04.2001 - 03.2012