Rhonda Baksh

Responsibilities

• Prepare and send invoices to clients
• Track time entries and update billing records
• Process credit card, ACH, and check payments
• Follow up on outstanding balances via phone and email
• Make collection calls in a professional, respectful manner
• Issue and deposit checks
• Maintain and reconcile client trust account monthly
• Handle all bookkeeping entries and assist with monthly financial reports
• Set up new matters in our billing and case management software
• Maintain spreadsheets tracking retainers, WIP billing, and accounts receivable
• Coordinate with attorneys and paralegals to ensure accurate billing data

• Coordinated daily scheduling for multiple departments to optimize resource allocation.
• Managed appointment logistics using scheduling software to enhance operational efficiency.
• Assisted in conflict resolution by proactively identifying and addressing scheduling conflicts.
• Communicated effectively with team members to ensure clarity on scheduled tasks and timelines.
• Streamlined scheduling processes, enhancing appointment accuracy and significantly reducing patient wait times.
• Coordinated with medical staff to optimize resource allocation, ensuring efficient use of facilities and improved patient flow.
• Developed a digital scheduling system, resulting in decreased administrative errors and increased staff productivity.
• Fostered a positive team environment, facilitating open communication and collaboration among staff for seamless
• Analyzed appointment data to identify trends, enabling proactive adjustments to scheduling practices and enhancing service .
• Implemented a patient feedback loop, leading to measurable improvements in service quality and patient satisfaction ratings

• Processed patient billing inquiries, ensuring accurate information and timely responses.
• Coordinated insurance verifications, improving approval rates for patient procedures.
• Managed financial counseling sessions, guiding patients through payment options efficiently.
• Implemented streamlined workflows for patient account management, enhancing operational efficiency.
• Reviewed financial documents for accuracy, reducing discrepancies in billing statements.
• Trained new staff on financial policies and software systems to ensure compliance and consistency.
• Collaborated with healthcare providers to resolve billing issues and improve patient satisfaction.
• Analyzed payment trends to identify areas for improvement within the revenue cycle process.
• Assessed patients'' eligibility for financial assistance programs by conducting thorough reviews of their income and expenses, making appropriate recommendations based on individual circumstances.
• Analyzed monthly reports to identify patterns in denials and areas for improvement in billing processes.
• Developed relationships with community organizations, establishing referral networks for financial assistance programs available to patients.
• Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
• Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
• Expedited claims processing by accurately submitting electronic claims within established timeframes consistently.
• Participated in cross-functional team meetings to discuss strategies for improving overall revenue cycle performance.
• Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
• Collaborated with clinical teams to optimize patient care coordination and financial management.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Coordinated daily office operations, ensuring efficient workflow and communication among staff and clients.
• Managed appointment scheduling, prioritizing tasks to optimize receptionist efficiency and client satisfaction.
• Developed and maintained filing systems, improving accessibility of documents and reducing retrieval time.
• Assisted in onboarding new employees by providing training on office procedures and systems.
• Improved client relations with exceptional communication skills, providing information on products and services as needed.
• Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
• Collaborated with team members to ensure seamless coordination of daily operations and special events.
• Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
• Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
• Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
• Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
• Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
• Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
• Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
• Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
• Evaluated office supply inventory regularly, facilitating timely orders to maintain operational continuity.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Trained team members on new hotel services and products to support promotional efforts.
• Kept high average of performance evaluations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.