Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DEVONNA WALTERS

Rochester

Summary

Results-driven legal collections professional with a proven track record in debt recovery, negotiation, and adherence to legal standards. Committed to achieving timely and accurate outcomes while minimizing errors and ensuring efficient resolution of outstanding debts. Highly organized and methodical, consistently maintaining thorough documentation and order in a fast-paced environment. A strong work ethic underpins dedication to delivering high-quality results that meet client and organizational objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

LEGAL COLLECTIONS OFFICER

Worldnet Micro Financing Ltd
09.2021 - 10.2023
  • Assisted attorneys in preparing legal documents related to collection actions taken against debtors.
  • Utilized strong negotiation skills to resolve disputed accounts and maximize recovery of delinquent debt.
  • Evaluated cases for potential litigation and referred matters to outside counsel as needed.
  • Collaborated with internal departments such as accounting and finance on collection activities.
  • Reviewed documents such as contracts, invoices, court orders, and bankruptcy filings for accuracy.
  • Attended court hearings related to lawsuits against debtors as necessary.

OWNER/MANAGER

Walklean Chemicals and More
07.2017 - 05.2021
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Maintained a high standard of customer service through quality assurance checks.
  • Negotiated contracts and agreements with business partners, vendors, and customers.
  • Built and maintained strong relationships at all levels of the organization.
  • Developed strong relationships with vendors to secure favorable pricing agreements.

FINANCIAL ADVISOR

Sagicor Life
03.2010 - 05.2017
  • Educated clients on the various investment options available to them.
  • Advised clients on investment strategies that best suited their individual needs and goals.
  • Developed financial plans for clients to ensure their long-term financial stability and growth.
  • Identified financial needs of customers through effective questioning and listening techniques.

SAFETY COORDINATOR

Kingston Wharf
08.2004 - 02.2010
  • Maintained accurate records of all safety-related activities, such as training logs, incident reports.
  • Assisted in the investigation of incidents to determine root causes and develop effective countermeasures to prevent recurrence.
  • Investigated accidents to determine fault and recommend corrective actions accordingly.
  • Developed safety policies and procedures for new processes or equipment implementations.

Education

Bachelor's - Criminal Justice Candidate

penn foster college
Scranton, PA
08.2025

Certificate - Cyber Security Risk Management

University of Maryland
College Park, MD
05.2025

Certificate - International Organization Management

University of Geneva
05.2025

Certificate - Introduction to Psychology

Yale University
New Haven, CT
12.2024

Certificate - CPR/AED

The Postgraduate Institute for Medicine
Englewood, CO
12.2024

Doctor of Divinity - Theology

Universal Life Church
Seattle, WA
11.2024

Certificate - Industrial Security Operations

Central Academy for Practical Studies
09.2020

Certificate - Applied Finance

college of Insurance
06.2011

Certificate - Information Technology

Institute of Higher Learning
03.1994

No Degree - Theological Studies

Bible Teachers International
33 1/2 Eastwood Park Rd, Kingston 10. Jamaica
03-2003

Skills

  • Debt recovery
  • Documentation expertise
  • Teamwork and collaboration
  • Organization skills
  • Problem-solving
  • Excellent communication
  • Assertiveness
  • Patience and persistence
  • Teamwork
  • Multitasking
  • Time management

Certification

International Organization Management

Timeline

LEGAL COLLECTIONS OFFICER

Worldnet Micro Financing Ltd
09.2021 - 10.2023

OWNER/MANAGER

Walklean Chemicals and More
07.2017 - 05.2021

FINANCIAL ADVISOR

Sagicor Life
03.2010 - 05.2017

SAFETY COORDINATOR

Kingston Wharf
08.2004 - 02.2010

Certificate - Cyber Security Risk Management

University of Maryland

Certificate - International Organization Management

University of Geneva

Certificate - Introduction to Psychology

Yale University

Certificate - CPR/AED

The Postgraduate Institute for Medicine

Certificate - Industrial Security Operations

Central Academy for Practical Studies

Certificate - Applied Finance

college of Insurance

Certificate - Information Technology

Institute of Higher Learning

Bachelor's - Criminal Justice Candidate

penn foster college

Doctor of Divinity - Theology

Universal Life Church

No Degree - Theological Studies

Bible Teachers International

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