Experienced driver coordinator, CDL trainer, and compliance leader with strengths in dispatch coordination, safety compliance, and team leadership. Known for clear communication, problem solving, and supporting safe, efficient operations in fast-paced transportation and EMS environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Driver Coordinator / CDL Trainer
Coach Company / Logan Express
Plaistow, New Hampshire
02.2024 - Current
Coordinated training sessions for new employees on company policies and procedures to facilitate onboarding.
Assisted drivers in resolving passenger inquiries, boarding issues, and terminal processes to enhance service quality.
Monitored and updated coach schedules for departures, arrivals, and shift coverage to ensure timely operations.
Assisted colleagues in improving workflow efficiency by monitoring coach dispatch messages for route changes and service updates.
Supported safety compliance by documenting incidents and service delays
Supported safety compliance by recording incidents and service delays.
Emergency Medical Technician
Coastal Medical Transportation / UMass Life Flight
Quincy, Massachusetts
07.2024 - 04.2026
Provided emergency care following Coastal Medical Transportation protocols and medical direction.
Secured patients while monitoring vital signs to ensure stability during transport.
Assessed patients during ambulance transport and reported findings to receiving staff.
Operated ambulance equipment and maintained readiness for daily emergency response.
Assisted paramedics with patient care and scene preparation to enhance response effectiveness while assigned to UMass Life Flight.
Completed patient care reports and transport documentation accurately that also included any medical interventions provided.
Built rapport with medical professionals to improve collaboration and patient care quality.
Director of Compliance Operations
FireMed of New England
Nashua, New Hampshire
05.2020 - 08.2023
Led compliance operations for regional New England emergency medical services, ensuring alignment with regulatory requirements
Formulated and executed comprehensive compliance policies and procedures to ensure regulatory adherence
Created policies to enhance FireMed of New England compliance standards
Reviewed patient care records for HIPAA and regulatory adherence
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Prepared lesson materials and organized the classroom for instruction
COVID and Influenza testing with Immunization as a medical provider for the CDC Utilized various software and tools to streamline processes and optimize performance, NPI # 1467040253.
School Bus / Coach Bus Operator / CDL Trainer
NRT Transportation
Methuen, Massachusetts
05.2018 - 04.2020
Trained drivers in safe transportation procedures with the adherence to DOT and FMCSA standards to enhance safety.
Instructed staff on passenger assistance and wheelchair securement practices under ADA rules and regulations.
Reviewed vehicle readiness and reported maintenance issues before passenger and or student service.
Documented training sessions and safety concerns, providing critical operational insights for transportation records.
Mentored and encouraged youth to develop strong work ethic by being positive a positive role model and regularly practicing skills.
Fostered culture of good sportsmanship, cooperation, and responsibility among athletes and coaching staff to promote positive team dynamics.
Education
Certificate of Technical Studies - Crisis Intervention and Stress Management
Commonwealth Of Massachusetts
Boston, MA
06-2025
Certificate of Technical Studies - Crisis Prevention
Crisis Prevention Institute
Milwaukee, WI
09-2021
Associate of Applied Science - Paralegal Studies
Northeastern University
Boston, MA
05-1998
Skills
Dispatch coordination
Driver safety training
Safety compliance
Operational training
Training program development
Team leadership
Problem solving
Customer service
Organizational skills
Communication skills
Stress management
Professionalism
Certification
Massachusetts EMT License # E0925884
New Hampshire EMT License # 33999
American Heart Association Instructor # 2190761535
CDL Class A License # S17316324
NPI Registered License Provider # 1467040253
Timeline
Emergency Medical Technician
Coastal Medical Transportation / UMass Life Flight
07.2024 - 04.2026
Driver Coordinator / CDL Trainer
Coach Company / Logan Express
02.2024 - Current
Director of Compliance Operations
FireMed of New England
05.2020 - 08.2023
School Bus / Coach Bus Operator / CDL Trainer
NRT Transportation
05.2018 - 04.2020
Certificate of Technical Studies - Crisis Intervention and Stress Management
Commonwealth Of Massachusetts
Certificate of Technical Studies - Crisis Prevention