Anthony Pesare
Orange City,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Pentair
06.2021 - Current
- Answer inbound phone calls from Pentair Water Solution's customers to assist with technical issues regarding their whole house water filtration units (i.e Water softeners)
- Job requires a significant amount of multi tasking navigating through Salesforce, Outlook, MS Teams, technical support live chats, the internet and MS Excel most of the time while on inbound calls.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Administrative Assistant
Tri-County Septic
07.2014 - 01.2021
- Worked full-time answering phones, setting up customer appointments and staying in constant communication with our drivers in the field as needed.
- Worked in the field on an as needed basis assisting with new installations and repairs.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Procurement specialist
Sears Holdings
09.2013 - 06.2014
- Worked on a team ordering home improvement materials for nationwide remodeling projects
- Collaborated with project coordinators across the United States to ensure customer satisfaction and transaction quality.
- Streamlined purchasing processes for increased efficiency and cost savings.
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks.
Education
Bachelor of Science - Finance
University of Central Florida
Orlando, FLAssociates of Arts -
Daytona State College
Daytona Beach, FLSkills
- Average typing speed of 75 words per minute
- Microsoft Office applications, Word, Excel, Access, Outlook, Teams and Powerpoint
- Microsoft Excel (10 years)
- Microsoft Word (10 years)
- Technical Support
- Office Administration
- Salesforce
- Help Desk
- User Support
- Data Entry
- Scheduling
- Clerical Support
Timeline
Technical Support Representative
Pentair
06.2021 - Current
Administrative Assistant
Tri-County Septic
07.2014 - 01.2021
Procurement specialist
Sears Holdings
09.2013 - 06.2014
Bachelor of Science - Finance
University of Central Florida
Associates of Arts -
Daytona State College
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