Anthony Phanephom
St. Petersburg,FL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Bar Manager
The Crane District LLC
10.2022 - Current
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Shift Lead Manager
Ele And The Chef
07.2020 - 10.2022
- Improved team productivity by implementing efficient scheduling and task delegation.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Produce Clerk
Ingles Markets Inc
04.2014 - 06.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Bachelor of Science - Management
Clemson University
Clemson, SC05.2020
Skills
- Staff Training
- Customer Relations
- Performance Monitoring
- Foodservice Management
Timeline
Bar Manager
The Crane District LLC
10.2022 - Current
Shift Lead Manager
Ele And The Chef
07.2020 - 10.2022
Produce Clerk
Ingles Markets Inc
04.2014 - 06.2020
Bachelor of Science - Management
Clemson University
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