Anthony P. Horton Jr. (T.J.)
Cookeville,Tn
Summary
Results-oriented professional with a strong passion for customer service and exceptional people skills. Quickly establishes rapport with customers, fostering a friendly and welcoming bar atmosphere. Diligently monitors service to ensure guest satisfaction, while prioritizing their safety and enjoyment. Adept at promoting sales and creating a positive experience for all patrons.
Overview
8
8
years of professional experience
Work History
Bartender
Father Tom’s Pub
07.2024 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Fire and Vine
02.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Bartender
The Putnam Room
10.2021 - 11.2022
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
- Recommended house specials to new patrons to boost revenue
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules
- Used POS system to process cash and credit card transactions
- Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques
- Conducted proper housekeeping, including inspecting bottles for purity, proper maintenance of equipment and storing foods properly
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes
Assistant General Manager
Pucketts Barbecue
09.2022 - 02.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely fashion.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
Bartender Shift Manager
19th hole clubhouse
07.2017 - 09.2021
- Worked nights, weekends and holidays to meet establishment needs
- Completed bar orders and payment transactions
- Oversaw front of house personnel to maintain sufficient staffing and avoid unnecessary overtime
- Monitored guests for safe alcohol consumption to limit problems and liability
- Interacted positively with guests while promoting current services and seasonal options
Skills
- Customer service
- Promote sales
- Customer relations
- Suggestive selling
- Team player
- Reliable
Timeline
Bartender
Father Tom’s Pub
07.2024 - Current
Bartender
Fire and Vine
02.2023 - 08.2024
Assistant General Manager
Pucketts Barbecue
09.2022 - 02.2023
Lead Bartender
The Putnam Room
10.2021 - 11.2022
Bartender Shift Manager
19th hole clubhouse
07.2017 - 09.2021