ANTHONY POLLOK

-Managed repair shop with over 11 million dollars worth of assets

-Maintained open and transparent communication with sales team and customers via phone, email and teams

-Create work orders and order parts for all repairs

-Create purchase orders for all parts orders and maintain parts inventory

-Manage yard area to ensure safe accident free movement of machines and delivery trucks

-Perform check in and check out procedures on all rental machines. Document customer damage and create customer damage work orders if necessary

-Manage shop technician activity to ensure effective use of labor hours

-Hold monthly safety meetings to promote and enforce company safety standards

• Managed ground service equipment shop with 5 high paced and demanding customer contracts
• Maintain open, transparent communication with customer via phone, email and team’s meeting
• Preform PM services and repairs on ground service equipment for United, Southwest and Signature Aviation in a timely manner to keep equipment in compliance with airport safety regulations
• Preform PM services and repairs on 21 aircraft deicer trucks to ensure safe and reliable deicing of aircraft during inclement weather
• Create work orders and parts purchase orders for each repair
• Order necessary parts for all repairs
• Manage shop technicians activities and productivity to ensure all work is finished before end of month deadline
• Track monthly budgets and bill time
• Create and maintain schedules for morning, afternoon and emergency on-call contract requirements
• Maintain airport security clearance badging
• Adhere to all airport operations area safety requirements

• Diagnose and repair Bobcat brand machines using factory based training and diagnostic software
• Perform preventative maintenance services
• Diagnose and repair electrical issues
• Diagnose and repair hydraulic issues
• Diagnose and repair fuel systems and turbochargers
• Welding repairs
• Create and manage customer repair tickets
• Keep close contact with customer during repair process with any/all updates
• Invoice and close customer pay tickets
• Collect payments over the phone or in person

• Responsible for managing 40+ pieces of heavy equipment along with several pickup trucks
• Use GPS and equipment board to keep track of all equipment and its location
• Perform PM services to keep equipment up and in the field
• Perform fluid analysis to check health of equipment engines and drivetrains
• Keep detailed records of all repairs performed
• Maintain and stock service truck
• Maintain and stock repair shop
• Diagnose and repair electrical issues
• Diagnose and repair hydraulic issues
• Diagnose and repair fuel systems and turbochargers
• Welding repairs
• Small engine repairs