Nichole Wyner
Rockford,IL
Summary
Dynamic Service Manager with a proven track record at Grote Automotive, excelling in customer service management and team leadership. Skilled in implementing process improvements and training staff, resulting in enhanced service efficiency and high customer satisfaction ratings. Known for building strong relationships and resolving conflicts effectively while maintaining quality assurance standards.
Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.
Overview
11
11
years of professional experience
Work History
Service Manager
Grote Automotive
Rockford, IL
02.2024 - 01.2026
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on service protocols and best practices.
- Implemented process improvements to enhance service efficiency and workflow.
- Collaborated with sales team to optimize vehicle delivery and customer follow-up procedures.
- Resolved customer inquiries and complaints, maintaining high service standards.
- Developed performance reports to assess service team effectiveness and identify training needs.
Service Advisor
Star Nissan - Niles
Niles, IL
06.2022 - 08.2023
- Assisted customers in identifying vehicle issues and recommended appropriate services.
- Scheduled service appointments and managed customer follow-ups to enhance satisfaction.
- Provided detailed explanations of service procedures and maintenance recommendations for vehicles.
- Collaborated with technicians to ensure timely and accurate completion of services.
- Maintained knowledge of current promotions, warranties, and vehicle technologies to assist customers effectively.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Brad Manning Ford
DeKalb, IL
07.2020 - 10.2021
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor Assistant
Lou Bachrodt Automall
Rockford, IL
09.2014 - 07.2020
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Assisted customers in identifying vehicle issues and recommended appropriate services.
Education
No Degree - Photography
Harrington College/Interior Design
Chicago, ILHigh School Diploma -
Auburn Senior High School
Rockford, Il05-1997
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- KPI monitoring
- Documentation and reporting
- Office administration
- Employee supervision
- New employee hiring
- Estimating and quoting
- Service and parts teams management
- Preventive Maintenance
- Relationship building
- Data management
- MS office
Timeline
Service Manager
Grote Automotive
02.2024 - 01.2026
Service Advisor
Star Nissan - Niles
06.2022 - 08.2023
Service Advisor
Brad Manning Ford
07.2020 - 10.2021
Service Advisor Assistant
Lou Bachrodt Automall
09.2014 - 07.2020
No Degree - Photography
Harrington College/Interior Design
High School Diploma -
Auburn Senior High School