Anthony Pongallo
Strongsville,OH
Summary
Results-driven Computer Science student with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Able to assess risks, troubleshoot problems and conduct tests. Excellent communication and problem solving abilities
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
03.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
General Manager
Chipotle
06.2015 - 03.2023
- Increased overall restaurant efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
Mental Health Technician
Highland Springs
02.2019 - 07.2019
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
Associate of Science - Science
Cuyahoga Community College
Cleveland, OHBachelor of Science - Computer Science
Cleveland State University
Cleveland, OH06.2026
Skills
- Healthcare Systems Knowledge
- Patient Education
- Call Control/Remote Support
- De-Escalation Techniques (CPI certified)
- Crisis Intervention
- Clinical Documentation
Timeline
Patient Service Specialist
Cleveland Clinic
03.2023 - Current
Mental Health Technician
Highland Springs
02.2019 - 07.2019
General Manager
Chipotle
06.2015 - 03.2023
Associate of Science - Science
Cuyahoga Community College
Bachelor of Science - Computer Science
Cleveland State University