Shelby Land
Willis,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
01.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Inventory Control Specialist
Katoen Natie Gulf Coast
01.2018 - 07.2021
- I began with keeping inventory in order and ordering parts from vendors when we needed them
- I reorganized the parts room with over 15,000 parts to make it easier to understand the layout and easier for our technicians to find parts, and came to know what each part did very well and how often we used it
- Performed weekly cycle counts on random shelves to make sure our technicians had what they needed
- I created positive relationships with all of my vendors; local and overseas
- I also worked with FedEx and UPS to return parts that could be rebuilt by our vendors and had to make warranty claims
- Helped my coworkers schedule maintenances and inspections that needed to be done on site if needed and had our contractors sign in with a work permit and hot work if needed.
Leasing Professional
Elysian at Liberty Hills
01.2015 - 09.2016
- I met each and every customer cordially by greeting them and providing them with information on vacant properties available for rent
- Evaluated credit reports of clients to ensure they fell under the established guidelines for renting our units
- I've conducted several background checks on the clients prior to signing any contract
- Resolved customer inquiries and doubts over the phone and in personal meetings
- Maintained and documented accurate records of new and existing customers for future business purposes
Education
North Shore Senior High School
Houston, TX01.2010
Skills
- Inventory
- Shipping/Receiving - FedEx, UPS
- Microsoft, Excel, Outlook Office
- Citrix Software
- Phone and Email Etiquette
- Flexible Schedule
- Quick learner
- Team player
- Excellent time management skills
- Highly Dependable
- Creative problem solver
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Registration and Scheduling
- Multitasking and Organization
- Calm and Effective Under Pressure
- Administrative and Office Support
- Medical insurance
- Clerical and Filing Support
- Multi-Line Telephone Systems
- Insurance Authorizations
Timeline
Patient Service Specialist
Select Physical Therapy
01.2022 - Current
Inventory Control Specialist
Katoen Natie Gulf Coast
01.2018 - 07.2021
Leasing Professional
Elysian at Liberty Hills
01.2015 - 09.2016
North Shore Senior High School