Anthony Potts
Coral Springs,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
17
17
years of professional experience
Work History
Sales Manager
Travel Services And More
03.2016 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Customer Service Specialist
BESM Corporation
05.2006 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Education
No Degree - Business Administration And Management
Delaware County Community College
Media, PA06.1991
High School Diploma -
Chester High School
Chester, PA06.1987
Skills
- Coaching and Mentoring
- Product Knowledge
- National Account Management
- Goals and Performance
- Persuasive Negotiations
- Time Management
Timeline
Sales Manager
Travel Services And More
03.2016 - Current
Customer Service Specialist
BESM Corporation
05.2006 - 12.2015
No Degree - Business Administration And Management
Delaware County Community College
High School Diploma -
Chester High School