Monica Tran
Modesto,CA
Summary
Calm, dependable, and customer-focused professional with experience communicating with people from diverse backgrounds, managing competing priorities, and resolving concerns in fast-paced environments. Skilled in active listening, asking focused questions, documenting information accurately, processing confidential information, and exercising sound judgment during stressful or time-sensitive situations. Known for clear communication, empathy, attention to detail, adaptability, and consistent follow-through while working independently or collaboratively as part of a team.
Overview
13
13
years of professional experience
Work History
Licensed Nail Technician
Queen Bee Nail Salon
Riverbank, CA
05.2020 - Current
- Provided attentive, professional service to clients with diverse needs while maintaining a calm, respectful, and welcoming environment.
- Communicated clearly with clients, asked focused questions, and listened carefully to understand concerns and determine appropriate
- Managed multiple appointments and competing priorities in a fast-paced environment while maintaining accuracy and professionalism.
- Scheduled appointments, answered questions, documented client information, and handled service concerns with discretion and sound judgment.
- Maintained accurate records and processed cash, credit card, and electronic payments reliably.
- Followed strict sanitation, health, and safety procedures, demonstrating attention to detail and compliance with established protocols.
- Responded calmly and professionally to unexpected situations, complaints, and time-sensitive client needs.
- Used strong problem-solving skills to resolve concerns and determine when additional assistance or management support was needed.
- Protected client privacy and handled personal information with confidentiality and professionalism.
- Built trust with clients through empathy, patience, active listening, and consistent follow-through.
- Managed time effectively while serving multiple clients and adapting to changing schedules and priorities.
- Maintained a clean, organized, and welcoming work environment while completing tasks efficiently and accurately.
Licensed Nail Technician
Luxe Nail Salon
Modesto, CA
01.2016 - 05.2020
- Provided exceptional nail care services, ensuring client satisfaction and repeat business.
- Demonstrated proficiency in manicure and pedicure techniques using industry-standard tools.
- Advised clients on nail health and maintenance practices, enhancing their overall experience.
- Performed manicures, pedicures, gel services, acrylic enhancements, polish changes, and custom nail designs.
- Welcomed clients, discussed their preferred services, and offered recommendations based on nail condition, style, and personal preferences.
- Developed strong relationships with clients by providing dependable service and creating a comfortable salon experience.
- Managed appointments efficiently while maintaining quality and staying on schedule in a busy environment.
- Educated clients about nail maintenance, product options, and proper aftercare.
- Maintained detailed knowledge of salon products, current nail trends, techniques, and service pricing.
- Assisted with answering phones, booking appointments, greeting walk-in customers, and responding to general questions.
- Processed cash, credit card, and electronic transactions and provided customers with accurate receipts and change.
- Worked cooperatively with other technicians to accommodate walk-ins, manage busy periods, and deliver excellent customer service.
Customer Service Associate
Pho 7
Modesto, CA
02.2014 - 01.2016
- Greeted customers professionally and created a friendly, welcoming dining experience.
- Answered telephone calls, responded to customer questions, and accurately recorded takeout and delivery orders.
- Listened carefully to customers, asked clarifying questions, and entered orders accurately into the point-of-sale system.
- Communicated orders, special requests, and allergy-related concerns clearly to kitchen staff.
- Managed in-person customers, incoming calls, payments, and multiple orders in a fast-paced environment.
- Remained calm and professional when addressing complaints, incorrect orders, delays, and other time-sensitive concerns.
- Used sound judgment and problem-solving skills to resolve customer concerns or involve management when necessary.
- Processed cash, credit card, and electronic payments while providing accurate change and receipts.
- Maintained accurate transaction records and balanced the cash register at the end of assigned shifts.
- Coordinated with coworkers and kitchen staff to ensure orders were completed accurately and delivered promptly.
- Followed food-safety, sanitation, and workplace cleanliness requirements.
- Demonstrated reliability, adaptability, attention to detail, and professionalism during busy shifts.
Education
Cosmetology License - Cosmetology
Paul Mitchell
Modesto, CA08.2013
High School Diploma -
Elliot Alternative Education
Modesto, CA05.2012
Skills
Customer Service
Client Consultation
Active Listening
Verbal Communication
Appointment Scheduling
Sales and Product Recommendations
Conflict Resolution
Problem-Solving
ime management
Multitasking
Attention to Detail
Team Collaboration
Client Recordkeeping
Confidentiality and Professionalism
Workplace Health and Safety
Workstation Organization
Timeline
Licensed Nail Technician
Queen Bee Nail Salon
05.2020 - Current
Licensed Nail Technician
Luxe Nail Salon
01.2016 - 05.2020
Customer Service Associate
Pho 7
02.2014 - 01.2016
Cosmetology License - Cosmetology
Paul Mitchell
High School Diploma -
Elliot Alternative Education