Anthony Presto
Madison,WI
Summary
Resourceful Technical Support Engineer polished in working with customers building relationships and leveraging system data to build and drive system improvements. First-rate analysis, diagnostic and communication skills combined with strong attention to detail and systematic data-driven approach.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
Epic
Madison, WI
06.2012 - 08.2023
- Maintained compliance with established and updated policies for confidential data and healthcare revenue cycle.
- Created reports using SQL from large datasets that standardized data from different systems
- Worked on interface communication between different organizations with X12 and HL7 message structures via real-time and SFTP transfers of files.
- Analyzed healthcare insurance data to come up with structures to accurately select correct benefit plans and apply benefit information to improve billing.
- Worked with operational owners to address customer inquiries or technical issues beyond scope of expertise, including learning about different languages and data models. This includes managing documents across systems and working on creating them and reporting on the information gathered.
- Communicated with customers to identify issues, walk through solutions and develop coding changes to improve the system and address reporting needs.
- Collaborated with technical staff and leadership to establish goals and objectives for system improvements and upgrades.
- Developed dashboards to present to customers including identifying appropriate metrics and presenting to leadership.
Education
Data Analytics
Codefinity
Online07.2023
Bachelor of Science - Integrated Business And Engineering
Lehigh University
Bethlehem, PA05.2012
Skills
- Microsoft Excel, Access, Word Proficiency
- Complex Problem Solving
- Tableau and Power BI experience
- Teamwork and Collaboration
- Data Analysis
- Proficient in Python
- Database Programming and SQL
- Customer Communication
Timeline
Technical Support Specialist
Epic
06.2012 - 08.2023
Data Analytics
Codefinity
Bachelor of Science - Integrated Business And Engineering
Lehigh University