Anthony Quinonez
Miami,FL
Summary
Highly motivated and energetic professional with a strong work ethic and respectful attitude. Quick to adapt and excel in new environment, consistently demonstrating the ability to learn and implement tasks efficiently. known for bringing innovative ideas to enhance productivityand improve workplace operations. A reliable team player who thrives in fast-paced settings, ensuring high-quality and positive outcomes.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Swissport International
Miami, FL
06.2024 - 09.2024
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Follow strict safety protocols, ensuring compliance with airport and TSA regulations, conducting inspections, and reporting hazards or irregularities
- Safely guide planes during arrival and departure, using hand signals and light wands to direct pilots to and from the gate
Pool Attendant
1 Hotel South Beach
Miami, FL
08.2023 - 05.2024
- Monitor pool area for cleanliness and safety, ensuring adherence to hotel policies and health regulations.
- we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.
- Greets guest and residences, verify their identity by recording first and last names, room numbers, and distribute wristbands via iPad system for security and access control in accordance with hotel safety protocols.
- Distribute towels and assist guests with seating arrangements ensuring availability and cleanliness of poolside furniture.
- Monitor guest well-being in warm weather, proactively offering water, refreshments, and other amenities to ensure hydration and comfort .
Guest Service Representative
CMX Brickell city center
Miami, FL
10.2022 - 07.2023
- Provided exceptional customer service by assisting guests with ticket purchases, seating arrangement , and food and beverage orders.
- Ensured smooth and efficient check-in and seating processes for VIP and regular guests.
- Addressed and resolved guest inquiries, complaints, and concerns in a professional and timely manner.
- Assisted with cleaning and maintaining theaters between showtimes, ensuring a clean and comfortable environment
- Provided day-to-day leadership and guidance to guest service staff.
Server
Rosetta Bakery
Miami, FL
02.2022 - 09.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Housekeeping
Mandarin Oriental Hotel Group
Miami, FL
01.2021 - 12.2021
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for housekeeping staff.
- Arranged for extra room bedding , linens, towels, and furniture to be provided to accommodate guests with special needs.
- cleaned elevators, glass, and planters in public areas such as the lobby
- accepted responsibility for all building keys, and access cards that had been assigned to me.
- collaborated with the housekeeping and maintenance teams to address any repair or maintenance issues.
Education
High School Diploma -
Green Springs High
Miami, FL01-2021
Skills
- Time management & Ability to multitask in a fast- paced environment, maintaining high levels of productivity, and focus, while contributing to team success
- Responding promptly to requests and resolving issues with professionalism
- Maintain clear, courteous communication with guests , colleagues, and management, ensuring accurate information and smooth collaboration
- Capable of performing physically demanding tasks such as lifting, loading and moving objects, often in challenging weather conditions
- Creative and Energetic personality
Timeline
Ramp Agent
Swissport International
06.2024 - 09.2024
Pool Attendant
1 Hotel South Beach
08.2023 - 05.2024
Guest Service Representative
CMX Brickell city center
10.2022 - 07.2023
Server
Rosetta Bakery
02.2022 - 09.2022
Housekeeping
Mandarin Oriental Hotel Group
01.2021 - 12.2021
High School Diploma -
Green Springs High