Anthony Rains
Omaha
Summary
Dynamic risk management leader specializing in high-risk merchant onboarding within the FinTech industry, committed to fostering effective and collaborative teams. Expertise includes the development of robust
policies, comprehensive training modules, and quality systems that empower investigators to make swift, precise decisions in high-stakes environments. Proven track record in managing teams of risk investigators with a focus on AML/BSA, credit risk, and brand risk management, alongside successful QC program design and SOP
development. Highly skilled in cultivating collaborative partnerships with key stakeholders across the organization, driving transformative change that results in measurable improvements in outcomes.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
Work History
Manager, Holistic Onboarding & Underwriting
PayPal
Omaha, NE
01.2021 - Current
- Lead a cross-functional team responsible for onboarding the highest credit and compliance risk merchants as well as top priority merchants responsible for driving $1.8B in total annual revenue
- Responsible for decreasing end-to-end merchant onboarding time by 45%
- Develop and maintain comprehensive risk assessments and documentation to enhance the control environment
- Engage with stakeholders to anticipate business needs and promote risk identification and mitigation strategies
- Streamlined onboarding processes for new team members, enhancing training effectiveness and reducing ramp-up time by 50%
- Implemented data-driven analysis to identify trends, driving operational improvements across multiple departments.
Manager, Enhanced Due Diligence
PayPal
Omaha, NE
08.2017 - 01.2021
- Partnered with several teams to revamp account managed escalations, improving compliance efficiencies and mitigating regulatory risks
- Implemented subject matter expert (SME) group responsible for identifying and enhancing procedural guidance helping to reduce errors and audit issues by 75%
- Performed risk assessments and maintained governance data integrity
- Revamped quality assurance program and effectively rolled out training and calibration framework to global team, improving regional alignment by over 90%
- Established key performance indicators to monitor progress and drive continuous improvement efforts.
Team Leader, Due Diligence, Risk, & Customer Support
PayPal
Omaha, NE
03.2013 - 08.2017
- Led teams focused on customer service, executive escalations, and risk & compliance analysis, driving improvements in process workflows and team performance metrics
- Teams consistently performed at or near the top in quarterly incentive programs
- Developed strategic initiatives to improve customer satisfaction and retention metrics.
- Analyzed performance data to identify trends and drive actionable insights for decision-making such as reducing courtesy credit usage by 75% quarter over quarter
- Facilitated regular team meetings to ensure alignment on priorities and effective communication.
Network System Operator - Specialist
United States Army
Ft. Hood, Texas
04.2002 - 07.2005
- Operated complex systems to ensure optimal performance and reliability.
- Monitored system operations, troubleshooting issues to minimize downtime.
- Coordinated maintenance schedules, enhancing equipment lifespan and efficiency.
- Trained new staff on operational protocols and safety standards.
Education
Master of Science - Leadership & Coaching
Bellevue University
Bellevue, NE 08.2015 - 12.2019
Bachelor of Science - Kinesiology
Iowa State University
Ames, IA 08.2005 - 05.2009
Skills
- Effective team leadership & talent
development - QC/QA program design & governance
- Employee training & development
- Risk mitigation strategies
- Policy and procedure development
- Cross-functional collaboration
- Performance management
- Key performance indicators
- Coaching and mentoring
- Clear communication & task
delegation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager, Holistic Onboarding & Underwriting
PayPal
01.2021 - Current
Manager, Enhanced Due Diligence
PayPal
08.2017 - 01.2021
Master of Science - Leadership & Coaching
Bellevue University
08.2015 - 12.2019
Team Leader, Due Diligence, Risk, & Customer Support
PayPal
03.2013 - 08.2017
Bachelor of Science - Kinesiology
Iowa State University
08.2005 - 05.2009
Network System Operator - Specialist
United States Army
04.2002 - 07.2005