Anthony Ramsey
Customer service rep
Lexington ,KY
Overview
29
29
years of professional experience
Work History
VIP Services Representative
TwinSpires
02.2024 - Current
- Assisted in training new team members on company policies and procedures related to the handling of VIP services.
- Ensured timely completion of necessary administrative tasks such as reporting on daily activities and maintaining accurate records of client interactions.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
- Developed a thorough understanding of available amenities, offerings, and pricing strategies in order to effectively upsell products or services when appropriate.
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
CSR - Customer Service Representative
Axion Healthcare
07.2021 - 02.2024
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
- Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations
- Effectively managed irate or upset customers by actively listening, empathizing, and finding appropriate solutions
- Assisted in the implementation of new customer service software, contributing insights and feedback for system enhancements
Line Cook
The Franks Guy Company
01.2019 - 07.2021
- Ensured that all food items were prepared in a timely manner and according to customer specifications.
- Collaborated with team members to ensure that all orders were promptly and accurately fulfilled.
- Monitored food supplies and kitchen inventory to ensure adequate stock levels.
- Performed daily maintenance and cleaning duties of kitchen equipment and utensils.
Line Cook
The Franks Guy Company
01.2019 - 07.2021
- Ensured that all food items were prepared in a timely manner and according to customer specifications.
- Collaborated with team members to ensure that all orders were promptly and accurately fulfilled.
- Monitored food supplies and kitchen inventory to ensure adequate stock levels.
- Performed daily maintenance and cleaning duties of kitchen equipment and utensils.
Owner/Operator
Allan Myers
10.2003 - 12.2018
- Clerical kitchen equipment
- Customer support
- Answer calls
- Empathy
- Arrange repairs
- Payroll
- Dispatch drivers
Owner/Operator
Allan Myers
10.2003 - 12.2018
- Clerical kitchen equipment
- Customer support
- Answer calls
- Empathy
- Arrange repairs
- Payroll
- Dispatch drivers
Assistant Manager
Rent A Center
02.2001 - 09.2003
- Assist with payroll
- Supervise account managers
- Sales
- Organize store appearance
- Marketing
Assistant Manager
Rent A Center
02.2001 - 09.2003
- Assist with payroll
- Supervise account managers
- Sales
- Organize store appearance
- Marketing
Data Entry
07.1996 - 01.2001
- Clients data
- Answer calls
- Organize clients portfolios
- Scan fax and email clients
- Accomplish daily goals in a timely manner
Data Entry
07.1996 - 01.2001
- Clients data
- Answer calls
- Organize clients portfolios
- Scan fax and email clients
- Accomplish daily goals in a timely manner
Education
Associate - Clerical
Montgomery County Community College
06.1996
High school - General studies
06.1992
Skills
- CRM software
- Zendesk
- Slack
- Microsoft Outlook
- Back Office Software Systems
- Customer Service
- Customer inquiries
- Meal preparation
- Data Entry
- Performance metrics
- Dispatch
- Sales
- Servsafe
- Healthcare
- Marketing
- Professionalism
Languages
English
Timeline
VIP Services Representative
TwinSpires
02.2024 - Current
CSR - Customer Service Representative
Axion Healthcare
07.2021 - 02.2024
Line Cook
The Franks Guy Company
01.2019 - 07.2021
Line Cook
The Franks Guy Company
01.2019 - 07.2021
Owner/Operator
Allan Myers
10.2003 - 12.2018
Owner/Operator
Allan Myers
10.2003 - 12.2018
Assistant Manager
Rent A Center
02.2001 - 09.2003
Assistant Manager
Rent A Center
02.2001 - 09.2003
Data Entry
07.1996 - 01.2001
Data Entry
07.1996 - 01.2001
Associate - Clerical
Montgomery County Community College
High school - General studies
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