Anthony Ray Billitterri
Davenport,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Services Assistant
Propery Pros - PART -TIME
Kissimmee , Florida
08.2018 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Insurance Coordinator
Centene Corporation
Orlando, Florida
09.2019 - 05.2022
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Presented insurance options to customers in order to close sales on new policies.
Education
High School Diploma -
Colonial High School
Orlando, FL05.2019
Skills
- Problem Anticipation and Resolution
- Performance Assessment
- Administrative Management
- Responding to Difficult Customers
- Collaborative Environments
- Data Entry and Maintenance
- Navigational Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Call Documentation
- Client Relations Skills
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Customer Satisfaction
- Inbound and Outbound Calling
- Excellent Attention to Detail
- Cultural Awareness
- Establishing and Maintaining Customer Relationships
- Call Volume and Quality Metrics
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Insurance Coordinator
Centene Corporation
09.2019 - 05.2022
Customer Services Assistant
Propery Pros - PART -TIME
08.2018 - Current
High School Diploma -
Colonial High School
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