MacKenzie Hammond
Eugene,OR
Summary
Proven Customer Services Assistant with a track record of enhancing customer satisfaction at EZ Camp through effective complaint handling and empathetic communication. Skilled in teamwork, collaboration, and maintaining professionalism under pressure. Demonstrates strong problem resolution abilities and relationship building, contributing to positive outcomes in retail support and customer relations.
Overview
2
2
years of professional experience
Work History
Customer Services Assistant
EZ Camp
07.2023 - Current
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Cleaning showers, restocking when needed.
Stocker
C & T Enterprises
01.2022 - Current
Stocking Shelves, Cleaning stock room, Breaking down boxes and bagging during the holidays.
Education
No Degree - General Studies
Willamette High School
Eugene, OR06.2026
Skills
- Complaint Handling
- Assertiveness
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Problem Resolution
- Relationship Building
- Customer Relations
- Work Prioritization
- Money handling abilities
- De-Escalation Techniques
- Product Sales
- Retail store support
Timeline
Customer Services Assistant
EZ Camp
07.2023 - Current
Stocker
C & T Enterprises
01.2022 - Current
No Degree - General Studies
Willamette High School