Jasmin Rodriguez
Bronx,NY
Summary
Proven Customer Services Assistant at Jv Auto Sound, adept in complaint handling and effective communication. Excelled in boosting sales and customer loyalty through exceptional service and problem resolution. Skilled in team collaboration and maintaining composure under pressure, significantly enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Services Assistant
Jv Auto Sound
01.2016 - 04.2018
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
- Provided support during peak hours, reducing wait times and enhancing overall customer experience.
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted sales performance with exceptional product knowledge and persuasive communication skills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03.2022
Skills
- Complaint Handling
- Customer Service
- Understanding Customer Needs
- Effective Communication
- Problem Resolution
- Team Collaboration
- Calm Under Pressure
- Assertiveness
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Services Assistant
Jv Auto Sound
01.2016 - 04.2018
High School Diploma -
Penn Foster Career School
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