Tanian Duverge
Pembroke Pines,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Services Assistant
G-Unik Multi Services
Miami Gardens, FL
01.2023 - Current
- Consulted with customers regarding needs and addressed concerns.
- Sent out service reminder notices to customers by letter, text, or telephone.
- Updated databases with new and modified customer data.
- Greeted customers and responded to inquiries in a timely manner.
Cashier
Jersey Mike's Subs
Sheridan, FL
02.2022 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Everglades High School
05-2023
Business Administration
South Carolina State University
Skills
- Customer Service
- Complaint Handling
- Payment Processing
- Complaint resolution
- Technical Support
- Data Entry
- Sports Coaching
- Behavior Management
- Cash Handling
- Sales
- Retail Sales
- iOS ( 6 Years)
- Merchandising
- Negotiation
- Marketing
Timeline
Customer Services Assistant
G-Unik Multi Services
01.2023 - Current
Cashier
Jersey Mike's Subs
02.2022 - 04.2022
High School Diploma -
Everglades High School
Business Administration
South Carolina State University
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