Anthony Reams
Columbus
Summary
As a driven professional, I strive to be agile and adaptive within my environment and drive excellence both out myself and those around me. I continually look for ways to learn and improve and work to provide a positive addition to my team.
Overview
8
8
years of professional experience
Work History
Customer Account Lead
Nestle Coffee Partners
01.2023 - Current
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined account management processes for improved efficiency and organization via salesforce. Territory Annualized value $8 million.
- Developed strong client relationships by consistently delivering exceptional support. YOY sales Growth 17%
- Collaborated with sales team to identify opportunities for upselling and cross-selling products, boosting revenue.
Senior Field Sales Specialist
Nestle Coffee Partners
06.2019 - 12.2022
- Increased sales revenue by establishing and maintaining strong relationships with key clients.
- Developed and implemented strategic plans for product promotion and territory expansion with sales manager
- Exceeded sales targets consistently with effective prospecting, negotiation, and closing techniques.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
Senior Inside Sales Representative
Taylor Communications
12.2018 - 05.2019
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Collaborated with the cross-funtional partners to ensure timely sales cycles
Customer Service Team Lead
Taylor Communications
05.2016 - 11.2018
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
Education
Air Defense
Army National Guard
McConnelsville, OHBachelor of Arts - Political Science
Wright State University
Dayton, Ohio 05.2016
High School Diploma -
Springboro High School
Springboro, Ohio06.2012
Skills
- Technical Aptitude- Salesforce, Microsoft Suite, PowerBI
- Relationship Management
- Empathy and rapport building
- Spanish
Timeline
Customer Account Lead
Nestle Coffee Partners
01.2023 - Current
Senior Field Sales Specialist
Nestle Coffee Partners
06.2019 - 12.2022
Senior Inside Sales Representative
Taylor Communications
12.2018 - 05.2019
Customer Service Team Lead
Taylor Communications
05.2016 - 11.2018
Air Defense
Army National Guard
Bachelor of Arts - Political Science
Wright State University
High School Diploma -
Springboro High School
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