ANTHONY M. REED, JR.
Waldorf,M.D.
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
FOP 89
11.2021 - Current
- Focused on creating a memorable night for patrons, both in service and drink
- Organize and maintain bar area in keeping with the establishment philosophy, culture, and standards of excellence
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintain and purchase bar stocks of supplies including spirits, beer, ice, mixers (water, juice, soda, garnishes, etc), supplies (straws, napkins, etc.)
Senior Guest Service Agent
Holiday Inn Express
11.2019 - 12.2021
- Provided answers to guest inquiries through multimodal communication methods while ensuring solution-oriented responses are provided
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Utilized and compiled sales and service techniques to best serve guests and contribute to overall stay experience
- Enforced company’s payment, security and ordinances are adhered to by all guests for enjoyable stays
- Itemized and generated bills in accordance with charges, requests, and additional billing
Customer Service Representative – Online Order
Macy’s
10.2018 - 11.2019
- Retrieved customer orders from inventory or sales floor with attention to detail
- Supported peers with sales floor service and customer supports
- Identified order discrepancies and developed solution to ensure orders are fulfilled efficiently
- Adapted to policy changes and processes to be improve order fulfilment production
Executive Concierge
Halstead Square
07.2014 - 03.2017
- Researched and formulated solutions for residents inquires and while providing office and telephone coverage within timely manner
- Provided periodic physical inventory, maintenance, and sanitizing of Bottled Water Stations, Community Open Kitchen, and Lobby Amenities
- Built rapport with each resident and maintained positive relationships with residents
- Consulted guests on services, specials and availability while providing exception customer service
Concierge
Intersolutions LLC
07.2013 - 07.2014
- Served as the communications liaison to assist the Community Manager with inquiries, requests, and resident’s needs
- Communicated with the Department’s supply vendors, receiving, sorting, and delivering office supplies
- Managed key log for residents and tracked incoming and outcoming activity in relation to borrowed keys
- Effectively communicated with residents on services, specials and availability of amenities while providing exception customer service
Education
Diploma -
Suitland High School
01.2003
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Certification
- Professional Bartender's Certificate – ABC Bartending Schools.
- TIPS (Training for Intervention Procedures)
- Certificate of Food Handling Training
Timeline
Bartender
FOP 89
11.2021 - Current
Senior Guest Service Agent
Holiday Inn Express
11.2019 - 12.2021
Customer Service Representative – Online Order
Macy’s
10.2018 - 11.2019
Executive Concierge
Halstead Square
07.2014 - 03.2017
Concierge
Intersolutions LLC
07.2013 - 07.2014
Diploma -
Suitland High School
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