Anthony Restrepo
Paterson,NJ
Summary
Highly skilled Service Specialist with background in customer support and service management. Demonstrates strong communication skills, problem-solving abilities, and knowledge of industry best practices. Notable for enhancing customer satisfaction levels and improving operational efficiency in previous roles. High level of competence in handling complex tasks, delivering quality results, and contributing positively to team environments.
Overview
8
8
years of professional experience
Work History
Family Service Specialist II
Department of Child Protection and Permanency
Paterson, NJ
03.2025 - Current
- Managed a high-volume caseload by conducting assessments, investigations, risk assessments, developing service plans, and monitoring client progress.
- Prepared comprehensive reports and recommendations, maintained confidential documentation, and ensured compliance with state regulations, policies, and documentation standards.
- Responded to crisis situations by coordinating emergency services, implementing safety plans, and collaborating with clients, legal professionals, community partners, and multidisciplinary teams.
- Conducted interviews, gathered evidence, coordinated community resources, and provided client education to support informed decision-making and long-term stability.
- Completed comprehensive professional training through the New Jersey Department of Children and Families in investigations, interviewing, crisis management, legal procedures, documentation, ethics, and regulatory compliance.
Behavioral Therapist
Success on the Spectrum
Totowa, NJ
07.2022 - 07.2023
- Implemented Applied Behavior Analysis (ABA) therapy and behavior intervention strategies to improve communication, social skills, and positive behavioral outcomes for individuals with Autism Spectrum Disorder (ASD).
- Monitored client progress, collected and analyzed behavioral data, and adjusted treatment strategies to maximize program effectiveness.
- Utilized CentralReach, Rethink, NPA, and Microsoft Excel to manage documentation, analyze data, maintain accurate records, and support treatment planning.
Dietary Aide/Secretary
Little Sisters of the Poor
Totowa, NJ
06.2018 - 03.2022
- Performed front desk and administrative support duties, including preparing reports and correspondence, managing records, answering multi-line phone systems, and utilizing Microsoft Office and front desk management software.
- Delivered exceptional customer service by assisting patients, residents, visitors, and healthcare staff while resolving inquiries through effective communication and problem-solving.
- Coordinated office and facility operations by maintaining documentation, managing files, and overseeing inventory and supply orders.
- Ensured compliance with dietary restrictions, food safety, sanitation, and cleanliness standards in healthcare dining and food preparation environments.
Education
B.A. - Psychology
Montclair State University
Montclair01-2024
Skills
- Case Management
- Regulatory Compliance
- Report Preparation & Documentation
- Client Interviewing
- Risk Assessment
- Crisis Intervention & Conflict Resolution
- Resource Coordination
- Client Relationship Management
- Customer Service & Client Advocacy
- Microsoft Office (Word, Excel, Outlook, Teams)
- New Jersey SPIRIT (Statewide Case Management System)
- Communication & Problem Solving
- Team Collaboration
- Time Management
- Analytical Skills
Timeline
Family Service Specialist II
Department of Child Protection and Permanency
03.2025 - Current
Behavioral Therapist
Success on the Spectrum
07.2022 - 07.2023
Dietary Aide/Secretary
Little Sisters of the Poor
06.2018 - 03.2022
B.A. - Psychology
Montclair State University