Krystal S. Ward
Bloomfield,New Jersey
Summary
Experienced Family Service Specialist II with expertise in crisis intervention and client advocacy. Conducts comprehensive assessments and connects clients to essential community resources. Builds rapport with diverse populations while ensuring ethical practices and effective problem-solving. Skilled in customer relationship management and technical support, delivering efficient service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Family Service Specialist II
Division of Child Protection & Permanency
Secaucus, New Jersey
02.2023 - Current
- Conducted comprehensive assessments to identify client needs, risks, and strengths, guiding tailored support strategies.
- Advocated for clients to secure access to community resources and effectively navigate healthcare, housing, and social services systems.
- Provided crisis intervention and developed safety plans for clients facing acute stress or instability, ensuring immediate support and stability.
- Advocated for clients in court proceedings and facilitated referrals for community-based support programs.
- Skilled in active listening and delivering clear, compassionate communication with clients, families, and multidisciplinary teams.
- Strong ability to build rapport, establish trust, and work effectively with individuals from diverse cultural and socioeconomic backgrounds.
Assistance Family Service Worker
Division of Child Protection & Permanency
Newark, New Jersey
11.2012 - 02.2023
- Guided clients in developing effective family planning strategies and enhancing parenting skills to promote family stability.
- Advised families with children aged newborn to seven years on best childcare practices, ensuring healthy development and well-being.
- Facilitated support for clients facing social and emotional challenges, fostering resilience and coping skills.
- Supervised court-ordered visitation sessions.
Education
B.A - Social Work
Rutgers University
Newark, New Jersey01-2022
A.S. - Social Science
Essex County College
Newark, New Jersey05-2019
Skills
- Case management
- Crisis intervention
- Client advocacy
- Data analysis
- Problem-solving
- Cultural competence
- Active listening
- Empathetic communication
- Rapport building
Accomplishments
- Dean’s list
- Graduated with Honors
- 3.1 GPA
Timeline
Family Service Specialist II
Division of Child Protection & Permanency
02.2023 - Current
Assistance Family Service Worker
Division of Child Protection & Permanency
11.2012 - 02.2023
B.A - Social Work
Rutgers University
A.S. - Social Science
Essex County College