KASANDRA BUNKLEY
Las Vegas
Summary
Dedicated professional with strong communication and problem-solving skills, committed to improving the lives of families through targeted interventions. Experienced family service specialist with a proven track record of providing support and resources to families in need.
Overview
14
14
years of professional experience
2027
2027
years of post-secondary education
Work History
Family Service Specialist II
The State of Nevada
Las Vegas
04.2023 - Current
- Interview applicants to determine eligibility for public assistance and health programs.
- Connect families with eligibility and employment assistance programs.
- Maintain accurate data, monitor eligibility, and follow up with cases.
- Explain rules, regulations, and policies to customers and families.
- Understand how to calculate financial eligibility for aid programs.
WOW Customer Service Agent
Zappos.com
Las Vegas
10.2019 - 03.2023
- Assisted customers with product selection and inquiries via phone and email.
- Resolved customer complaints and issues in a timely and professional manner.
- Maintained accurate and detailed records of customer interactions and transactions.
- Provided exceptional service and support to ensure customer satisfaction.
Customer Care Supervisor
UPS
Las Vegas
10.2016 - 10.2019
- Managed a team of customer service representatives and oversaw daily operations.
- Addressed customer inquiries and resolved issues in a timely and professional manner.
- Developed and maintained strong relationships with clients to ensure repeat business.
- Monitored key performance metrics and developed action plans to drive continuous improvement.
Business Customer Service Representative
SPRINT
Las Vegas
03.2017 - 08.2017
- Managed high volume of customer inquiries through phone and email.
- Assisted customers with account management and troubleshooting technical issues.
- Developed personalized solutions to meet individual customer needs and ensured satisfaction.
- Maintained strong product knowledge to educate customers on features and benefits.
- Consistently met and exceeded performance targets for customer satisfaction and retention.
Direct Support Manager
REM Nevada
Las Vegas
01.2012 - 02.2015
- Provided direct support to individuals with disabilities in their daily living activities.
- Planned and implemented engaging activities to promote socialization and independence.
- Assisted with medication administration and healthcare coordination for clients.
- Scheduled staff weekly shifts to provide coverage for clients.
- Accurately reviewed staff time sheets and submitted payroll.
Contract Generator
SOLAR CITY
Las Vegas
01.2015
- Drafted and reviewed contracts for accuracy and completeness.
- Negotiated contract terms with clients and vendors.
- Managed contract databases and ensured compliance with company policies.
- Implemented contract management software to streamline processes.
Education
University of Nevada Las Vegas
Las Vegas, NVSkills
- Microsoft Office Specialist
- Customer Data Confidentiality
- Call Documentation
- Data Entry and Maintenance
- Case Management
- Family Support
- Crisis Intervention
- Case Planning
- Assessment
Timeline
Family Service Specialist II
The State of Nevada
04.2023 - Current
WOW Customer Service Agent
Zappos.com
10.2019 - 03.2023
Business Customer Service Representative
SPRINT
03.2017 - 08.2017
Customer Care Supervisor
UPS
10.2016 - 10.2019
Contract Generator
SOLAR CITY
01.2015
Direct Support Manager
REM Nevada
01.2012 - 02.2015
University of Nevada Las Vegas