LATOYA WILLIAMS
Belleville,NJ
Summary
Experienced and compassionate public service professional with over 15 years of experience in child welfare, healthcare case management, and advocacy. Proven track record of advancing equity through policy adherence, family-centered service coordination, and conflict resolution. Adept at navigating complex systems, collaborating across disciplines, and fostering inclusive environments that support vulnerable populations. Recognized for integrity, leadership, and dedication to public service excellence.
Overview
18
18
years of professional experience
Work History
Family Service Specialist II
Division of Child Protection and Permanency
Newark
11.2016 - Current
- Manage caseloads for families involved with DCP&P, ensuring compliance with legal and departmental mandates
- Collaborate with legal teams, service providers, and courts to secure favorable outcomes for children and families
- Advocate for equitable access to services and support based on individual family needs
- Lead solution-focused case planning meetings; conduct investigations and safety assessments
- Monitor and document compliance with visitation plans, court orders, and permanency goals
- Finalized 20+ adoptions and led successful reunifications through service-driven interventions
- Provided testimony in court, representing DCP&P in litigated matters with clarity and professionalism
- Mentored colleagues and volunteered in staff development initiatives
Staff Assistant – Child Health Program
Division of Child Protection and Permanency / Rutgers University
Newark, NJ
08.2008 - 01.2016
- Supported medical case management for children in out-of-home placements
- Maintained electronic and physical records to ensure compliance with EPSDT guidelines and Medicaid regulations
- Served as a liaison between DCP&P and medical providers, coordinating appointments and reviewing documentation
- Facilitated orientation sessions and learning series to educate staff on healthcare compliance and procedural updates
- Partnered with Medicaid Liaisons to troubleshoot eligibility issues and maintain uninterrupted coverage for children
Resident Administrative Assistant
Real House
Montclair, NJ
07.2007 - 01.2009
- Provided administrative and programmatic support to a women’s shelter and substance abuse treatment center
- Coordinated client services, including transportation, appointment scheduling, and medical recordkeeping
- Facilitated client engagement through individual and group support services
- Assisted with event planning and community outreach to expand service offerings
Education
Bachelor of Arts - Psychology, Co-Concentration in Sociology
Albright College
01.2008
Skills
- Equity & Compliance Advocacy
- Conflict Resolution & Mediation
- Community & Interagency Collaboration
- Child Welfare & Family Services
- Legal Testimony & Documentation
- Policy Implementation & Oversight
- NJSPIRIT Database Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
References
Available upon request
Volunteer Experience
- Candid Green Inc., Lead Creative Workshops for Underserved Youth, 2012
- Hands On / New Orleans Relief Assistant, New Orleans, LA, 2007
Timeline
Family Service Specialist II
Division of Child Protection and Permanency
11.2016 - Current
Staff Assistant – Child Health Program
Division of Child Protection and Permanency / Rutgers University
08.2008 - 01.2016
Resident Administrative Assistant
Real House
07.2007 - 01.2009
Bachelor of Arts - Psychology, Co-Concentration in Sociology
Albright College