Anthony Reynolds

I successfully juggled multiple high-impact projects across industries, from industrial security software to healthcare advance care planning systems and web-based subscription services. One of my most notable achievements was scaling the MyDirectives project from a part-time initiative to a full-time operation within just a few months, all while operating as the sole team member assigned.

Throughout this time, I consistently hit or exceeded performance targets and was recognized with President’s Club honors multiple times. My project manager, Jamee Hutchinson, praised my ability to craft personalized outreach templates that boosted engagement. We collaborated regularly to refine strategy around objections, messaging, and prospect targeting, a process that drove consistent wins and improved conversion rates.

• Identified client objectives to present product and service solutions relatable to their title/position.
• Leveraged social media and other research methods to conduct market development and cultivate potential clients for the assigned project.
• Called and emailed clients to provide after-sales support and build long-term relationships.
• The creation of templates to engage clients more effectively, tailored to their role and significance to the project.

• Implemented change management processes to accommodate project adjustments efficiently within the target store.
• Coordinated with store management to define project scope, goals, and needed staff.
• Oversaw quality control processes to ensure deliverables met or exceeded expectations during an assigned project.
• Coordinated cross-functional teams, facilitating collaboration between technical and non-technical staff.
• Analyzed project outcomes, developing reports on lessons learned and recommendations for future projects.

• Guaranteed inventory accuracy and worked with inventory control and warehouse workers to make adjustments.
• Analyzed departmental operations and storage layout and revised to maximize inventory control, staff efficiency and public display.
• Liaised with supervisor to implement cash control, inventory control and security procedures.
• Oversaw inventory control, supply distribution and ordering.
• Maintained inventory control, tracking location and condition of items in the collection.

• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.