Years of professional experience
Hi, I’m
Anthony Ricci
New York,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
5
Years of managerial experience
Work History
Olio E PiuNew York, NY
Head Bartender
09.2021 - 11.2022
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Poured and prepared mixed drinks for over 350 customers daily.
Chipotle Mexican GrillNew York, NY
Service Manager
06.2020 - 09.2021
Job overview
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Splasher's GrillKailua-Kona, HI
Lead Server
09.2016 - 03.2020
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales by upholding high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept accurate cash drawer through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
GigueresCherry Valley, MA
Gymnastics Coach and Recreational Director
09.2013 - 08.2017
Job overview
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Participated in training and development programs to maximize opportunities for self-development.
- Improved recreational programming based on feedback from customers and employees.
Skills
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Relationship Management
- Customer Retention Strategies
- Microsoft Office
- Supervising Employees
Education
South High Community SchoolWorcester, MA
High School Diploma
05.2013
Timeline
Head Bartender
Olio E Piu
09.2021 - 11.2022
Service Manager
Chipotle Mexican Grill
06.2020 - 09.2021
Lead Server
Splasher's Grill
09.2016 - 03.2020
Gymnastics Coach and Recreational Director
Gigueres
09.2013 - 08.2017
South High Community School
High School Diploma
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