Work Preference
Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Generic
Open To Work

Anthony Rivera

Customer service orperations
Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service Scheduling CoordinatorProspect Specialist/Team SMEShift SupervisorInbound Sales AgentCustomer Loyalty Specialist and Technical Support for AT&T

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Las Vegas, NV
Open to relocation: Yes

Salary Range

$20/hr - $30/hr

Important To Me

Career advancementWork-life balanceCompany Culture

Summary

Strategic individual with a proven track record of success in leading projects and driving operations to achieve organizational goals. Experienced in developing and executing corporate strategies, leading cross-functional teams, and managing multi-million dollar budgets. Expert in utilizing creative problem-solving and analytical skills to identify and implement solutions.

Overview

13
13
years of professional experience

Work History

Service Scheduling Coordinator

Freedom Forever
Las Vegas, NV
02.2025 - 03.2026
  • Handled high-volume inbound calls to support customer inquiries and requests.
  • Accurately logging customer interactions in the CRM system for tracking and follow-up.
  • Coordinated weekly meetings with regional service managers to address regional updates, backlog management, and technician concerns.
  • Coordinated technician schedules and job assignments to maximize efficiency and reduce travel time.
  • Collaborated with supervisors and regional service managers to resolve escalation projects.

Prospect Specialist/Team SME

Bright Solar Marketing
10.2024 - 01.2025
  • Handle inbound and outbound calls efficiently, logging all customer interactions within the company's CRM system to ensure accurate tracking and follow-up.
  • Achieve weekly appointment targets.
  • Participate in weekly performance reviews with my supervisor.
  • Record all scheduled appointments in a Google Sheets spreadsheet to ensure accurate tracking and organization.
  • Distribute important communications from the team lead to agents.
  • Ensure accurate data entry by all team agents in the company's Google Sheets.
  • Follow up with callers regarding missed appointments and efficiently reschedule them for a new date and time.
  • Customer service

Shift Supervisor

Questx/NSD
Las Vegas, NV
01.2020 - 04.2024
  • Monitor Agents' Key Performance Indicators
  • Manage Agents' Timesheets
  • Generate Weekly Reports for Operations Manager
  • Administer Multiple System Order Queues
  • Address Client Escalation Emails
  • Authorize Price Overrides and Credit Card Approvals
  • Participate in Bi-weekly Client Meetings on Incident Reports
  • Conduct Weekly Performance Reviews with Agents
  • Handle Overflow Calls in Queue
  • Support the training department in nesting new agents
  • Customer service
  • SME (Subject Matter Expert)
  • Respond to inbound calls from agents to approve quotes, process credit card overrides, and provide accurate answers to inquiries
  • Address client emails regarding ongoing issues with customer concerns, providing timely and effective solutions
  • Provide support to other departments during periods of high call volume
  • Collaborate with upper management on special projects, contributing to strategic initiatives and project execution
  • Support the training department in nesting new agents
  • Dispatch agent
  • Locate and negotiate with towing providers to fulfill customer needs and ensure timely service
  • Provide customers with detailed information regarding the services they have requested
  • Provide support to other departments during periods of high call volume
  • Intake Agent
  • Respond to customer inquiries and gather essential information regarding their roadside assistance needs
  • Submit intake orders to the dispatch team for processing and fulfillment

Inbound Sales Agent

Hilton Grand Vacations
Las Vegas, NV
10.2018 - 12.2019
  • Handle high call volume for sales inquiries.
  • Achieve weekly sales targets.
  • Participate in weekly performance reviews with my supervisor.
  • Promote and sell mini-vacation packages for diverse properties.
  • Customer service

Customer Loyalty Specialist and Technical Support for AT&T

Sutherland Global Services
Las Vegas, NV
08.2016 - 10.2018
  • Improve customer retention rates.
  • Deliver exceptional customer service to clients' customers.
  • Consistently achieve monthly site goals.
  • Initiate case filings for customers requiring attention from the corporate back office.
  • Provide technical assistance to customers.
  • Arrange field technician appointments for customers as required.
  • Promote upselling of new products to customers.
  • Address customer inquiries and provide guidance on procedures or policies.
  • Customer service

Facilities Specialist

Intelicare Direct
Las Vegas, NV
04.2015 - 08.2016
  • Maintain restroom cleanliness and stocking supplies.
  • Ensure building security by securing doors after hours and checking for potential safety hazards.
  • Dispose of and replace trash bags as needed.
  • Perform floor maintenance tasks including sweeping, mopping, scrubbing, or vacuuming.
  • Adhere to safety protocols when using chemical cleaners and power equipment to prevent damage.
  • Prepare cleaning solutions according to specified instructions.
  • Report significant building maintenance requirements to management.
  • Clean laboratory equipment using appropriate cleaning tools and solutions.
  • Procure necessary supplies and equipment for cleaning tasks.
  • Clean windows, glass partitions, and mirrors using appropriate cleaning tools.
  • Perform carpet cleaning using steam or shampooing methods.
  • Arrange furniture and set up facilities for events such as banquets or meetings.
  • Conduct minor adjustments or repairs to HVAC, plumbing, or electrical systems.
  • Polish furniture and fixtures to maintain appearance.
  • Dust surfaces including furniture, walls, machines, and equipment.
  • Transport heavy furniture, equipment, or supplies manually or using hand trucks.

Cashier

Walgreens
Las Vegas, NV
01.2014 - 09.2014
  • Accept payments via various methods including cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change to customers as needed.
  • Provide assistance to customers by addressing inquiries and resolving complaints.
  • Conduct cash drawer audits at the start of shifts to ensure accuracy and sufficient change availability.
  • Welcome and assist customers upon entry to the establishment.
  • Address customer queries and provide guidance on procedures or policies.
  • Support tasks in different areas of the store, such as overseeing fitting rooms or assisting with bagging and carrying out customers' items.
  • Maintain cleanliness and organization in checkout areas, including performing general cleaning tasks like mopping floors and emptying trash receptacles.
  • Replenish shelves and label items with prices as necessary.
  • Utilize paging systems to request information or assistance.
  • Customer service

Prep Cook

El Pollo Loco
Downey, CA
02.2013 - 11.2013
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patrons, and prepare and cook food according to instructions.
  • Measure ingredients required for specific food items being prepared.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Serve orders to customers at windows, counters, or tables.
  • Customer service

Education

High school Diploma -

El Rancho High School
Pico Rivera
06-2007

Skills

  • Leadership
  • Conflict Resolution
  • Adaptability
  • Team Building
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Negotiation
  • Time Management

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Anthony Rivera

Languages

Spanish
Professional Working

Timeline

Service Scheduling Coordinator

Freedom Forever
02.2025 - 03.2026

Prospect Specialist/Team SME

Bright Solar Marketing
10.2024 - 01.2025

Shift Supervisor

Questx/NSD
01.2020 - 04.2024

Inbound Sales Agent

Hilton Grand Vacations
10.2018 - 12.2019

Customer Loyalty Specialist and Technical Support for AT&T

Sutherland Global Services
08.2016 - 10.2018

Facilities Specialist

Intelicare Direct
04.2015 - 08.2016

Cashier

Walgreens
01.2014 - 09.2014

Prep Cook

El Pollo Loco
02.2013 - 11.2013

High school Diploma -

El Rancho High School

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