Anthony Rodrigues
Armonk,NY
Summary
Knowledgeable logistics agent with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.
Overview
11
11
years of professional experience
Work History
Agent
PFB Brokerage & Logistics
03.2022 - Current
- Connect Shippers to Drivers
- Customer Service
- Maintain Client Relationships
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
Laborer
Gentile Construction
04.2021 - 02.2022
- Help Keep jobsite organized
- Help with deliveries of Material
- Make sure tasks are completed in timely matter
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
Intern
Mathew Adam Properties
08.2020 - 02.2021
- Provided support for a wide range of operations and projects as well as obtain valuable industry insight
- Participated in multiple and concurrent construction and building maintenance projects, delivering support to project contributors and stakeholders
- Scheduled maintenance and renovation with minimal interruption to tenants
Pizza
Fortina, Armonk
01.2013 - 01.2014
- Assisted customers and staff member with day to day operations
- Made sure work are was clean
Education
Bachelor of Science - Human Environmental Sciences, Consumer Sciences, Consumer Affairs
The University of Alabama
Tuscaloosa, AL05.2020
Skills
- Proficient in addressing customer complaints and concerns
- Proficient in digital tools, Social Media Marketing, Microsoft Office, and Apple Operating System
- Excellent verbal and written communication skills
- Time Management
- Organization
- Strategic Planning
- Hospitality
- Work well with others/Work well independently
Timeline
Agent
PFB Brokerage & Logistics
03.2022 - Current
Laborer
Gentile Construction
04.2021 - 02.2022
Intern
Mathew Adam Properties
08.2020 - 02.2021
Pizza
Fortina, Armonk
01.2013 - 01.2014
Bachelor of Science - Human Environmental Sciences, Consumer Sciences, Consumer Affairs
The University of Alabama