Anthony Rodriguez
Houston,TX
Summary
- Self motivated and dependable while achieving high performance with minimal supervision seeking Virtual retail center representative
Overview
2
2
years of professional experience
Work History
Licensed Lending Officer
Loandepot
Lake Forest, CA
12.2020 - 07.2021
- Recognized by management for providing exceptional customer service.
- Analyze financial situations and determine the appropriate loan product to meet our client's goals
- Workflow Flexible ranging from 45-60 hours
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Floor Coach/ Customer Lending Representative
LoanDepot.Com LLC
Lake Forest, CA
08.2019 - 12.2020
- Effectively Sub Managed and Demonstrated Leadership skills.
- Places on Rediss/Retention Campaigns as Top performer on my team.
- Ability to retain new knowledge and Mortgage Insight.
- Performed Call monitoring and provided Feedback to
incubation classes. - Surpassed at adhering to borrowers and reaching them to their goals on their savings.
- Fully capable of interacting with Scripter and to report errors and troubleshoot..
- Reviewed and Monitored CLR’s calls and have Orchestrated one on ones.
- Incorporated feedback during educational Meetings to Progress Loandepot.
- Developed Excellent Team working skills.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CASkills
- Quality Assurance
- Inbound Phone Call Management
- Safety training
- Loan Servicing
- Document Preparation
- Credit analysis
- Relationship Management
- Customer experience
- Coaching skills
Timeline
Licensed Lending Officer
Loandepot
12.2020 - 07.2021
Floor Coach/ Customer Lending Representative
LoanDepot.Com LLC
08.2019 - 12.2020
High School Diploma -
El Rancho High School
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