Johnny R Chase

• Work with consumers to understand their current home mortgage situation/create acourse of action for improvement ⦁ Fully licensed in 10+ states to practice mortgage origination including passing Federal S.A.F.E Exam ⦁ Manage and maintain 25-50 active loans at any time and ensuring that consumer's refinance/purchase loans are moving along in processing/underwriting ⦁ Ensure that each consumer is met with excellent service and are able to accomplish their financial goals

• Create connections and establish relationships with auto dealers to ensure Finance sales success ⦁ Work with new dealerships to help set them up processes and procedures ⦁ Involved in hiring and interviews of new employees as well as implement training plans ⦁ Inform Finance Managers and Sales managers to familiarize with after-market products/services ⦁ Manage teams of 3-10 employees and ensure our division regularly hit national finance and customer service goals

• Responsible for hiring and training car dealership's F&I division. ⦁ Work with new hires on CC process and procedures ⦁ Oversee and approve all contracts for new and used car purchases. Establishing contact with banking/financial institutions⦁ Led division to top sales numbers over multiple quarters and garnished Top 5-10% Best customer service of all Chevrolet dealerships in the SW division,

• Ensure that dealership and finance dept are accomplishing sales and finance goals with new and existing customers ⦁ Manage all relations with banking/financial institutions to secure financing for new and used car purchases ⦁ Create menu-based offerings for all back end products/services to give more value/benefit to consumers

• Mentor and train new and existing employees on company sales processes and systems ⦁ Create internal processes to ensure employees maximize revenues and higher back-end penetrations ⦁ Created out bounding process for employees to follow up with customers on missed opportunities ⦁ Increased average profit per transaction and dealership ranking in Top 10% for Nissan two years in a row

Work with sales and finance teams to ensure top notch service for customers and maximizing dealership profits ⦁ Collaborate with sales teams to help customers see value of back-end products/services and complete transactions ⦁ Create and maintain relationships with banks for maximum dealer profits *1 in US for Honda sales 10yrs in a row