Kendall Norum
Lapeer,MI
Summary
I would describe myself as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I strive to always have a willingness to take on added responsibilities to meet team goals. I create a positive, energetic and uplifting environment for others around me, utilizing my effective communication skills, active listening and proper presentation for every situation. I have an exceptional work ethic and I am an active passionate job seeker with strong organizational skills eager to secure a fitting entry-level position. I am always willing and ready to help the team achieve company goals. With my diverse background within the mortgage industry, sales management skills and customer service experience, I would have full confidence in taking on any customer related/leadership positions to improve all aspects of the business.
Overview
6
6
years of professional experience
Work History
Licensed Lending Officer
LoanDepot
Southfield, MI
06.2021 - 12.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Helped college students obtain financial aid through loan programs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Generated a recognized high volume of revenue for the company through highly trained and developed sales skills and terminology.
- Developed prospects for new loans by conducting AN average of 800-1000 cold calls weekly.
Sales Manager
The Home Depot Inc
Lapeer, MI
09.2018 - 06.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Increased productivity by getting hands on with my team helping with merchandising, down stocking product, unloading freight and cashiering/customer service duties.
- Developed and implemented comprehensive salesperson training program.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Supervised sales team of 5-10 people, stepping in to support employees and deliver smooth sales processes for clients.
- Effectively communicating with customers all the way up to prospect vendors and important individuals for business purposes.
- Operated a standing and sitting forklift unloading pallets of product off incoming freight trucks and organizing store inventory.
Cashier
Meijer
Lapeer, MI
09.2016 - 09.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
Associate of Science - Psychology
University of Michigan - Flint
Flint, MI05.2020
Skills
- Client Relationship Development
- Active Listening and Learning
- Serve Customer Needs
- Extensive Knowledge Relating to Real Estate and Lending Guidelines
- Analytical and Critical Thinking
- Networking and Partnership Development
- Economics Understanding
- Business Development and Planning
- Risk Mitigation
- Verbal and Written Communication
- Coaching and Mentoring
- Sales Expertise
- Customer Satisfaction
- Team Oversight
- Direct Sales
- Excellent Communication Skills
- Marketing Strategies
- Team Leadership
- Staff Management
- Strategic Planning
Accomplishments
- Certified and Licensed within 12 states of the U.S to lend as a lending officer
- Passed the S.A.F.E Exam, the standardized test to become a certified licensed lending officer. The average passing rate only being 34%.
- Earned my Associates Degree in general studies of Science, and will be finishing my degree specializing in psychology.
Timeline
Licensed Lending Officer
LoanDepot
06.2021 - 12.2022
Sales Manager
The Home Depot Inc
09.2018 - 06.2021
Cashier
Meijer
09.2016 - 09.2018
Associate of Science - Psychology
University of Michigan - Flint