Anthony Rodriguez
Hialeah
Summary
Personable, solution-oriented professional with strong communication skills and a genuine interest in customer assistance. Demonstrated understanding of automotive systems and maintenance schedules, combined with exceptional problem-solving and organizational abilities. Committed to delivering outstanding customer service and ensuring positive experiences for all clients. Energetic, detail-focused individual with a strong aptitude for comprehending technical schematics and managing inventory. Possesses foundational knowledge of automotive parts and is skilled in data entry and customer service. Dedicated to optimizing parts distribution efficiency and ensuring high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Service advisor/parts associate
Sunbelt Transport Refrigeration Ltd
01.2023 - 10.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Store Associate
Footlocker, Footlocker
10.2023 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Rec Leader
Parks and Recreation Department
08.2021 - 11.2022
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
- Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
- Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
- Oversaw seasonal maintenance tasks such as pruning trees or planting flowers to ensure attractive landscaping yearound.
- Promoted park events and programs, increasing community engagement and participation.
- Educated visitors on park rules and regulations as well as environmental stewardship practices, promoting responsible enjoyment of public spaces.
Service advisor
Midas Service Center
01.2021 - 01.2022
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other departments to ensure a seamless service experience for all parties involved.
- Investigated customer complaints to identify cause of malfunctions.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Education
High School Diploma -
Westland Hialeah High School
Miami, FL05-2022
Master of Arts - Nursing
Miami Dade College
Miami, FL06-2025
Skills
- Vehicle assessment
- Multitasking and organization
- Computer skills
- Customer service
- Handling customer complaints
- Price quoting
- experienced in karmak fusion
- Policies and procedures adherence
- Microsoft office
- Administrative and office support
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Store Associate
Footlocker, Footlocker
10.2023 - 05.2024
Service advisor/parts associate
Sunbelt Transport Refrigeration Ltd
01.2023 - 10.2024
Rec Leader
Parks and Recreation Department
08.2021 - 11.2022
Service advisor
Midas Service Center
01.2021 - 01.2022
High School Diploma -
Westland Hialeah High School
Master of Arts - Nursing
Miami Dade College
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