Anthony Ross
Norman,OK
Summary
Dynamic small business owner with a proven track record at Cucina Di Pizza, excelling in customer relations and operations management. Achieved significant financial growth through strategic planning and effective relationship building. Skilled in project management, I foster strong client connections, enhancing satisfaction and loyalty while optimizing business processes for improved efficiency.
Overview
34
34
years of professional experience
Work History
Solutionist
The Brothers that just do Gutters
Oklahoma City, Oklahoma
07.2025 - Current
- In-Home Consultations: Traveled to customer locations to inspect existing rain gutters, identify structural or water damage issues, and recommend tailored replacement options.
- Estimating & Proposals: Created accurate, competitive project pricing and formal proposals within 24 to 48 hours of site visits.
- Lead Generation: Generated new business through community networking, neighborhood outreach, and referral partnerships.
- Customer Education: Explained product differentiation, material quality (aluminum, copper, vinyl), and performance benefits to close sales.
- Sales Growth: Met or exceeded monthly quotas for sales volume, average ticket size, and gross profit margins.
- Pipeline Management: Maintained diligent follow-up procedures for all open bids using CRM software to convert prospects into signed contracts.
Owner
Cucina Di Pizza
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Expanded business into new markets, cond
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Magazine Sales Publishing Director
The Social
12.2022 - 10.2023
- Cultivated a diverse product portfolio that catered to various reader interests while aligning with the company''s brand identity.
- Reviewed performance metrics regularly to assess progress toward goals; implemented necessary adjustments when needed.
- Mentored junior staff members, fostering a positive work environment and encouraging professional development.
- Consistently met deadlines by prioritizing tasks effectively and maintaining open communication channels among team members.
- Increased customer satisfaction through timely resolution of complaints or concerns related to our products or services.
- Conducted market research to identify emerging trends within the industry, adjusting strategies accordingly for continued growth.
- Evaluated manuscript submissions for potential publication based on market trends, content quality, and target audience appeal.
- Identify new prospects, schedule Appointments with Local Business OwnersConduct Presentations to Sell Advertising ContractsBuild Book of Business and Manage Client PartnershipsEstablish Relationships with Community Residents
Owner
Bar-B-Clean
07.2019 - 12.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Improved team productivity by introducing innovative project management tools and techniques.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Sergeant Detentions/Court Services
San Diego County Sheriff's Department
08.2002 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Grocery Manager
Kroger
08.1992 - 08.2002
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Improved overall sales by identifying market trends and optimizing product selection.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reduced employee turnover with effective training programs and supportive management practices.
- Boosted team morale and productivity through regular feedback sessions and team-building activities.
- Streamlined checkout process, resulting in shorter lines and happier customers.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Developed employee training programs, leading to improved customer service scores.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate Of General Studies - General Studies
Grossmont College
El Cajon, CABachelor Of Science Criminal Justice - Criminal Justice
San Diego State University
San Diego, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
Timeline
Solutionist
The Brothers that just do Gutters
07.2025 - Current
Owner
Cucina Di Pizza
04.2024 - Current
Magazine Sales Publishing Director
The Social
12.2022 - 10.2023
Owner
Bar-B-Clean
07.2019 - 12.2022
Sergeant Detentions/Court Services
San Diego County Sheriff's Department
08.2002 - 06.2019
Grocery Manager
Kroger
08.1992 - 08.2002
Associate Of General Studies - General Studies
Grossmont College
Bachelor Of Science Criminal Justice - Criminal Justice
San Diego State University