Anthony Rozea
Jupiter,FL
Summary
Reliable and hardworking with very effective communication skills. Very good physical condition from hiking the CDT and completing the Palm Beaches marathon in December. Have picked up valuable customer service skills through my work experiences. And have knack for keeping my composure when things may not go as planned.
Overview
2022
2022
years of professional experience
Work History
Bartender
The Snuggery
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Golden Juicery
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Merchandise Coordinator
The Breakers of West Palm Beach
04.2019 - 08.2021
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
- Monitored and analyzed sales records and consumer purchasing trends.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
Education
Associate Of Arts -
Tallahassee Community College
Tallahassee, FL05.2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Memory retention
- Calm and composed
- Relationship building
- Good conversationalist
- Issue resolution
Accomplishments
• Finished the Palm Beaches Marathon in less than 3 and a half hours.
• completed the CDT in 2023
• Was a squad leader in the fire academy
• Voted captain of my wrestling team in high school
Timeline
Merchandise Coordinator
The Breakers of West Palm Beach
04.2019 - 08.2021
Bartender
The Snuggery
Server
Golden Juicery
Associate Of Arts -
Tallahassee Community College
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