Proven leader in security management, enhancing incident response and crisis management strategies. Developed and implemented security protocols aligning with community needs, driving safety and compliance.
Overview
20
20
years of professional experience
Work History
Director of Security
City Investigations And Security
03.2019 - 10.2023
Led security operations to ensure safety and compliance within city jurisdictions.
Developed strategic security protocols aligning with municipal regulations and community needs.
Managed cross-functional teams to enhance incident response and crisis management strategies.
Implemented advanced surveillance technologies to improve threat detection and prevention capabilities.
Fostered partnerships with local law enforcement agencies to strengthen community security initiatives.
Trained and mentored security personnel, enhancing team performance and operational effectiveness.
Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
Oversaw budget allocation for security equipment and services, optimizing resource utilization while maintaining high levels of protection.
Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
Stayed abreast of emerging trends in the field through professional development activities such as attending conferences or participating in industry forums.
Evaluated vendor proposals for security products or services, making informed decisions that balanced quality with cost efficiency.
Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
Enhanced overall security by implementing comprehensive risk assessments and security audits.
Fostered a positive work environment by addressing employee concerns and providing ongoing support, resulting in high levels of job satisfaction and retention among security team members.
Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
Worked closely with HR to develop background check procedures, minimizing the risk of hiring employees with questionable backgrounds.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Managed security policies and procedures to promote safety and security of personnel and assets.
Delivered regular security awareness programs to educate personnel on security measures and protocols.
Established and maintained close working relationships with local law enforcement officers.
Responded swiftly to security incidents and effectively resolved security issues.
Kept team compliant with security protocols and appearance standards.
Police Officer
NYPD
07.2007 - 08.2020
Enforced laws and regulations to maintain public safety and order.
Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
Collaborated with community organizations to enhance neighborhood safety initiatives.
Mentored junior officers in procedural compliance and conflict resolution techniques.
Conducted routine patrols to ensure community safety and adherence to laws.
Responded swiftly to emergency calls, providing assistance and coordinating with other responders.
Investigated incidents by gathering evidence, interviewing witnesses, and preparing detailed reports.
Mentored new officers in operational procedures, fostering a culture of teamwork and accountability.
Enhanced public safety by conducting routine patrols and responding to emergency calls.
Assisted in emergency management situations such as natural disasters or terrorist threats, coordinating efforts with other first responders for optimal response.
Investigated crimes by gathering evidence, interviewing witnesses, and working closely with detectives.
Testified in court cases as needed, providing accurate accounts of incidents backed up by thorough documentation.
Handled domestic disputes effectively, utilizing conflict resolution skills to ensure the welfare of all involved parties.
Completed detailed reports on all incidents encountered during patrol shifts, ensuring accuracy and proper follow-up procedures were followed.
Managed crowd control during large-scale events or emergencies to maintain order and ensure public safety.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Sales Representative
Anheuser-Busch
07.2003 - 07.2007
Developed and maintained strong relationships with key accounts to drive sales growth
Identified market trends and customer needs to inform product positioning strategies
Conducted product presentations and demonstrations to educate clients on offerings
Collaborated with marketing teams to execute promotional campaigns and events
Implemented best practices for customer service, enhancing overall satisfaction levels
Expanded customer base through cold calling, networking, and relationship building.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Streamlined sales process, reducing time from lead to close.
Collaborated with marketing department to align sales strategies with new campaigns.
Increased market penetration with introduction of innovative sales tactics.
Stayed up-to-date with industry trends to position company as market leader.
Enhanced customer satisfaction by providing comprehensive product demonstrations.
Managed portfolio of high-value accounts, ensuring they received exceptional service.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Negotiated prices, terms of sales and service agreements.
Contributed to team objectives in fast-paced environment.
Developed and maintained strong working relationships with professionals within assigned territory.
Met existing customers to review current services and expand sales opportunities.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Attended monthly sales meetings and quarterly sales trainings.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Stayed current on company offerings and industry trends.
Contributed to event marketing, sales and brand promotion.
Monitored service after sale and implemented quick and effective problem resolutions.
Education
Academy - Criminal Justice
NYPD POlICE ACADEMY
Manhattan, NY
12-2007
Associate of Science - Business
Empire State College
Staten Island, NY
05-2006
Skills
Administrative management
Emergency preparedness
Security management
Operations oversight
Incident response
Policy development
Security training
Emergency services leadership
Employee assessment
Crisis management
Background checks
Time management
Safety and security regulations
Safety and security procedures
Timeline
Director of Security
City Investigations And Security
03.2019 - 10.2023
Police Officer
NYPD
07.2007 - 08.2020
Sales Representative
Anheuser-Busch
07.2003 - 07.2007
Academy - Criminal Justice
NYPD POlICE ACADEMY
Associate of Science - Business
Empire State College
honored with five commendations with the NYPD
Meritorious police duty, excellent police duty (2),unit citation,commendation community service.